Customer Success Manager, Google Marketing Platform, Agency
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in a customer-facing role, working with executives, and driving customer transformation programs.
- 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing roles.
- Experience collaborating within a team setting, both internally and externally.
Preferred qualifications:
- 4 years of experience in marketing with Google Ads, Google Analytics, and third-party measurement and App platforms.
- Experience in video, display, app, and social advertising solutions.
- Experience working with agencies.
- Familiarity with online media buying strategies and advanced technologies (i.e., GMP ecosystem).
- Excellent problem-solving and investigative skills.
- Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Our Large Customer Sales teams partner closely with advertisers and agencies to develop digital solutions that build businesses and brands.
As a Customer Success Manager, you will drive Google Marketing Platform technology adoption and long-term product usage. You will focus on project managing and coordinating complex processes, problem solving, communicating across different stakeholder groups, and staying advanced with marketing technology for data collection, measurement, and media activation.
Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
The US base salary range for this full-time position is $114,000-$169,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Drive the adoption of Google Marketing Platform (GMP) solutions to help customers realize the business value of our partnership and offerings.
- Guide clients through the organizational changes needed to unlock the full value of the GMP solutions, and help them align their people and partners to deliver on their digital transformation.
- Partner with customer-facing account teams and executives (e.g., sales, support, professional services, and partners) to develop strategic plans that help customers achieve their business objectives.
- Collaborate closely with Google Marketing Platform Certified Partners and with the Google Technical Professional Services team to project manage and coordinate necessary steps to drive the implementation of GMP products.
- Engage up through VP-level marketers, agencies, and partners to lead them through adoption and use case value realization of Google Marketing Platform technology.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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