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Onsite - Work onsite all of the time

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Between $47k and

$63k

Per Year

Position range in Indiana $38k - $51k Per Year

Customer Account Coordinator International Paper (Tri-Wall) Occupation: New Accounts Clerks

Location: Butler, IN - 46721 Positions available: 1

Job #: 10680526 Work At Home option: No

Posted: 4/17/2024 Updated: 4/18/2024 Expires: 7/16/2024

Source: Indiana Career Connect Site: Indiana Career Connect

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Job Requirements

Job Properties

Job Description

The Job You Will Perform:

Acts as the primary point of contact to International Paper's customers and is entrusted to ensure that our customers receive a world-class customer experience.
Entrusted as a key-member of the site's team to meet or exceed customer expectations and business objectives.
Mastery of Customer Account Specialist accountabilities including:
- customer purchase orders to manufacturing production orders.
- Ensure raw materials and tooling are ordered to support production.
- Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
- Monitor and manage customer inventory levels.
- Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.
Demonstrate a thorough understanding of plant specific manufacturing capabilities.
Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.
Demonstrates a solid understanding of the business objectives, goals and values of International Paper.
Make daily decisions that maximize customer satisfaction and plant capacity balancing.
Solve problems with technical and business acumen, poise, and a sense of urgency.
Build strong relationships with customer contacts to establish and maintain International Papers competitive advantage of providing customers with a world-class customer experience.
Establish, manage, and enforce correct order unitization.
Demonstrate a solid understanding of International Papers pricing models including variable contributions levels.
Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in - first out).
Routinely assess and report possible obsolescence concerns of aged inventory.
Participate in the plants NPI (non-price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies.
Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested.
Create and manage customer-specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on-time delivery), and warehoused inventory status.
Coordinate the efforts of internal and external vendors to ensure the correct tooling, artwork, and CADs (computer-aided design) are approved by the customer and provided to the manufacturing team.
Consistently demonstrate exceptional administrative, organizational and communication skills.
Observe and report to plant management and sales teams noteworthy customer concerns or trends.
Participate in production meetings to ensure that orders are tracked from receipt of roll-stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer.
Research and resolve customer order discrepancies to include customer credits or debits, quality concerns, make-up orders, and returned/reworked items.
Ensures customer price lists are accurate and update when required.
Research and address discrepancies on weekly Accounts Receivable Reporting to ensure correct pricing and timely payments maintained.
Work independently with minimal oversight.
Provide forecasts to plant management and sales teams based on customer input and/or historical trends.
Provide quality assurance checks on technical specifications used for quoting new business.
Communicates customer expectations and requests to scheduling, manufacturing, and shipping departments.

Employer Research

International Paper (Tri-Wall)
Is a Private Sector employer with 3 locations
https://www.internationalpaper.com/

Company Profile:
(Confidential)

50-99 employees

Jobs from this Employer

See all jobs from International Paper (Tri-Wall)

Location/Work Site Information

Address: 2626 County Road 71, Butler, IN 46721

Work At Home option:

Location/Work Site Industry (NAICS):

Corrugated and Solid Fiber Box Manufacturing (322211)

Compensation and Hours

Salary Range: $47,300.00 - $63,000.00 Year DOE (Depends on Experience) Benefits Provided: 401K, Dental, Expense Account, Extended Sick Leave, Flexible Benefit Account, Holidays, Life Insurance, Medical, Other, Relocation Assistance, Retirement/Pension, Sick Leave, Travel Allowance, Tuition Assistance, Vacation, Vision Other Benefits: The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular

Shift: Other, see job description

Hours per Week:
Hours Not Specified

View what local employers are paying New Accounts Clerks

Work Experience

Minimum Experience Required: 36 months

Education and Training

Minimum Education Level Required: High School Diploma or Equivalent

Required License/Certification: No

Related Education Opportunities

Skills Required

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Specialized Job Requirements

Occupation Information

Occupation:

New Accounts Clerks

Other Matching Jobs:

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Other Related Jobs:

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Job Distribution:

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Supply and Demand:

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Future Employment Outlook:

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Jobs Available

This section shows the number of job openings advertised online in DeKalb County, IN for New Accounts Clerks and for the related occupational group of Office and Administrative Support Occupations on May 17, 2024 (Jobs De-duplication Level 2).

This table contains Occupation, and Job Openings
Occupation	Job Openings
New Accounts Clerks	2
Office and Administrative Support Occupations	17

More flames means greater demand. Rankings are based on Indiana’s future job demand, wage level and current job posting data.

There were 2 job openings advertised online in DeKalb County, IN for New Accounts Clerks on May 17, 2024. There are also 17 job openings advertised online for the related occupation group of Office and Administrative Support Occupations in DeKalb County, IN on May 17, 2024.

Source: Online advertised jobs data. INDemand Ranking is developed by the Indiana Department of Workforce Development and is based on short and long term projected employment, growth openings, percentage change, real time labor market information and wage level.

Career Ladder

Personal Requirements

Knowledge:

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Abilities:

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Work Styles:

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Nature of the Work

Importance:

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Work Activities:

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Tasks:

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Working Conditions:

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Tools and Technology Skills:

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