Job Listing
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| Job ID: 13948250 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Help Desk Analyst |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for approximately 1,600 employees in its corporate office and five operating units -Interstate Bearing Systems, Interstate Industrial Systems, Interstate Power Systems, I-State Truck Center, and Assembly Systems. Since our founding in 1957 as one of the world's first Detroit Diesel Engine distributors, we continue to recruit career-oriented individuals who want fulfilling work and opportunities for professional growth. Our employees' commitment to the company and its "Pride in Service" motto helps Interstate Companies deliver exceptional customer service every day.
Growth is a critical component of our business plan, and we are currently looking for a Help Desk Analyst to help us in that growth.
Help Desk Analysts provide first and second level Interstate IT support by identifying, analyzing, and solving customer reported problems with systems, applications, and some hardware.
Position Duties:
Resolve inbound requests by phone, email, and in person, following escalation processes when necessary
Utilize helpdesk ticketing software for incident tracking and documentation
Identify and remedy root causes for issues and infrastructure concerns
Assist in system updates, infrastructure maintenance, and software licensing
Maintain documentation on resolutions, software, and hardware setups
Ownership of setup, maintenance, tracking, repair, and replacement of IT assets such as laptops, mobile devices, printers, and VoIP phones.
Up to 10% travel between our branches
Required Skills:
High level of attention to detail is required in all aspects of this position
Strong written, verbal and phone communication are a must
Demonstrated commitment to exceeding client expectations and support standards
Proven ability to investigate and troubleshoot technical issues
Willingness to learn unfamiliar platforms and services
High accountability and follow-through
Experience/Education Requirements:
Must be a high school graduate or equivalent
Previous technical support experience is preferred
Familiarity with networking fundamentals and troubleshooting is a plus
Familiarity with VMware or other virtualized environments is a plus
Familiarity with Mitel, Teams or VoIP telephony systems is a plus
Benefits:
Competitive compensation
Tuition assistance
Broad range of health (medical, dental and vision) insurance options
Flexible paid time off and paid holidays
401(K) with company match
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Refer to ID 77360572_1 when applying |
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