Job Description 

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Growing consumer lending is a top priority for American Express, especially as the company mobilizes to capitalize on key growth opportunities. As a result, the Product Management and Lending (PML) organization has been created to evolve our portfolio and transform the way we meet customer’s borrowing needs in an evolving landscape. 

Within PML, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The team has an ambitious growth plan to double revenue in 1 year.

The Senior Manager, Product Manager supports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for Trip Cancel Guard™ Product. This includes core aspects of portfolio management (e.g., P&L management, engagement strategies, NPS and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management.

This is a great opportunity to not only get hands-on experience maintaining innovative products, but also to hone knowledge and expertise in managing products and strategic partner relationships. This position includes leadership of 1 Direct Report.

Key Responsibilities:

• Deliver product strategy and optimize performance by understanding key P&L drivers (i.e.; customer research, usability studies, market analysis)
• Understand and own the Trip Cancel Guard™ P&L and revenue growth targets
• Drive vision and development of products, features, and capabilities based on an intimate knowledge of the customer mindset
• Collaborate with internal and external partners to improve the customer experience, deliver on business goals and enhance claims and servicing
  • For external partners, responsible for ensuring all strategic and operational deliverables are met
• Project management of all critical workstreams to drive project plans forward toward targeted timeframes by ensuring oversight of critical timelines & progress of all activities
• Lead identification of operational issues and end to end remediation by developing and maintaining external listening posts to ensure voice of the customer and competitor
• Lead, coach and develop a Senior Analyst

Minimum Qualifications

• Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude   
• Strong customer mindset and proven experience translating customer insights into action
• Superior relationship management, communication and storytelling skills with a demonstrated ability to collaborate and influence
• Bachelor's Degree and 5 years of work experience
• Highly adaptable and able to balance multiple priorities in dynamic environment
• Solutions-oriented mindset and critical thinker
• Leader who has a passion to develop colleagues on their team

Preferred Qualifications

• Proficiency in understanding portfolio P&L and another on
• Prior experience in the insurance field

To that end we encourage applicants that feel they may be a great fit to apply, even if they do not meet 100% of the criteria mentioned above.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue 
visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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