Job Description:

• Execute relevant procedures to ensure compliance of Product Quality Complaint (PQC) and Adverse Event Quality Investigation (AE-QIR) intake management processes with regulatory expectations.
• Receive, process, and follow-up on Product Quality Complaints or Adverse Event Quality Investigation Requests.
• Act as an effective liaison between Organon support functions worldwide for complaint-handling activities to maintain regulatory compliance.
• Provide expertise in complaint-handling processes and systems to resolve issues and drive continuous improvement.
• Manage the intake of complaint samples for the US market, including identifying appropriate investigating sites, documenting sample information, preparing samples for shipment, performing functional testing, and documenting findings.
• Collaborate with relevant stakeholders to ensure efficient and effective complaint resolution and investigation.

Qualifications:

• Background in Science.
• Good leadership and communication skills.
• Strong analytical skills.