WI3663257

1

Unspecified

40

JOB REQUIREMENTS: Be part of a growing, successful company in an
exciting and challenging field. Border States is 100% employee-owned,
which means you\'re empowered to make decisions, find solutions and
receive rewards for your hard work. This position will be located in:
Pewaukee , WI Job Summary Leads and supervises the day-to-day operations
of the Customer Service in promoting sales, obtaining orders and
providing service to our customers. Obtains orders, provides customers
timely follow-up on technical inquiries, participates in the marketing,
planning and sale of Border States\' products and services, provides
input to sales and marketing on customer needs regarding pricing,
products, competition and procedures, resolves customer billing
problems, and performs appropriate SAP functions to ensure customer
service areas run efficiently and accurately. Responsibilities Essential
Functions Works closely with Border States\' sales and marketing staff
to meet and exceed sales and gross profit objectives. Obtains orders and
provides proactive customer service sales functions including, but not
limited to, order entry, expediting, pricing, follow-up and other
services, as required. Provides customers with timely and accurate
follow-up on technical inquiries or other requests. Actively
participates in the marketing, planning, and sale of Border States\'
products and services. Participates in and advises management on the
implementation of marketing plans and strategies and leads the
implementation at the branch level. Provides input to sales and
marketing personnel on customer needs and concerns regarding pricing,
products, competition and procedures. Participates in coordinating,
analyzing, and acting upon information and feedback of customer needs,
pricing, products, competition, and procedures. Coordinates with the
Customer Financial Services staff to resolve customer-billing problems
resulting from errors in pricing, shipping, delivery or other credit
areas. Provides input to the pricing and purchasing areas on product
evaluations, code descriptions, inventory management, pricing
development, and other related functions. Performs the appropriate SAP
functions to assure customer service areas runs as efficiently and
accurately as possible. Develops standard operating procedures,
guidelines, or checklists for customer service area to ensure
consistent, accurate and repeatable processes. Leads change management
in customer service area which may include training, formal
communications, or other corporate initiatives. Non-essential Functions
Attends sales meetings and training programs, as required. Assists with
sales meetings and trade shows, as needed. May develop quotations and
request bid or performance bonds for customers within company profit
objectives and guidelines. Training new hires, as required. Maintains
reports as required, this may include: bill\... For full info follow
application link. EOE AA M/F/VET/DISABILITY \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/98BFD9D27AE344A3