Job DescriptionDescription
Job Overview: To deliver and serve food and/or beverage items in a friendly, courteous and timely
manner resulting in guest satisfaction.
Responsibilities and Duties:
* Set up room service trays and tables in anticipation of incoming orders.
* Retrieve check from order taker and place order with kitchen. When picking up, be certain that
order is complete, i.e. all food, beverages, alcoholic beverages, and all condiments.
* Carry trays up to 30 lbs. or push wheeled carts to deliver room service orders to guests in a friendly
and courteous manner to ensure guest satisfaction. After set up, present check.
* Assist bus-persons in removing trays and tables from guest floors and returning them to designated
locations.
* Prepare complimentary fruit baskets and deliver to guest rooms.
* Perform all assigned side-work to include replenishing condiments and restocking side-stands.
* Perform any general cleaning tasks as assigned by supervisor.
* Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic
beverages to minors and intoxicated guest to ensure all laws are being followed.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.
* Must have basic knowledge of food and beverage preparations, service standards, guest relations
and etiquette.
* Knowledge of the appropriate table settings, service-ware and menu items.
* Ability to read, speak and write the English language in order to communicate with guests.
* Ability to remember, recite and promote the variety of menu items.
* Ability to transport up to 30 lbs. on a continuous basis.
* Ability to operate beverage and toast equipment.
* Frequent walking, standing.
Other Expectations:
* Regular attendance in conformance with the standards, which may be established from time to time,
is essential to the successful performance of this position.
* Due to the cyclical nature of the hospitality industry, associates may be required to work varying
schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
* All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
* Employee is always required to take on the responsibility and wear appropriate Personal
Protective Equipment (PPE) as determined by position and duties.
* Complies with health and safety rules, regulations and procedures to maintain a safe environment.
Working Conditions:
Physical Demands:
The physical demands and work environment characteristics described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition
exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or
condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects,
including the human body. Sedentary work involves sitting most of the time but may involve walking
or standing for brief periods of time. Jobs are sedentary if walking and standing are required only
occasionally and all other sedentary criteria are met.
Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is
considered "inside" if the worker spends approximately 75 percent or more of the time inside.
Qualifications:
Education:
Any combination of education and experience equivalent to graduation from high school or any
other combination of education, training or experience that provides the required knowledge of
skills and abilities.
Licenses or certificates:
Food handler certification and any additional state or federal certification requirements.
Current CPR certification preferred.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
Other:
Additional language ability preferred.
NOTE: While the list of essential duties is intended to be as inclusive as possible, there may be
other duties that are essential to the position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
EOE/AA