The Contract Success Manager will manage and develop public sector customer relationships that promote retention and loyalty. The Contract Success Manager will work closely with customers to ensure they are satisfied with the services receive and to improve upon areas of dissatisfaction. This role will bridge the gap between sales and support.
The goal of SHI’s Contract Success is to make the customer as successful as possible, which in turn, improves customer lifetime value for the vendor. The Contract Success Manager ensures that the company is “easy to do business with” in fulfilling the requirements of contracts.
The Contract Success Manager will report to Public Sector Manager of Contract Success.
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Include but not limited to:
Bachelor's Degree or relevant work experience required
None
Software Powered by iCIMS
www.icims.com