NY1496428

1

High School Diploma/GED

Not Specified

$23.00 - $23.55 hourly

Part Time Regular

Not Specified

Salary Range: $21.00 - $23.55PRIMARY RESPONSIBILITY:The role of the Per Diem Universal Banker is to be welcoming, build rapport and provide outstanding service. This position is the primary point of contact at the branch for transaction processing and basic maintenance and service-related requests. Additionally, this position will be accountable for branch support by; acquiring, maintaining and deepening client relations. Through conversations with clients, Universal Bankers will listen to uncover financial needs and transition those clients to a Relationship Banker to further assist.It's important to note that this position may require occasional travel to any of our three branch locations: Greece, South Winton, and Pittsford. This allows the on-call banker to provide support whatever it is needed within our branch network. ESSENTIAL FUNCTIONS:Exemplify the GRB Experience; in being the first point of contact to clients, visitors and vendors. Demonstrate a professional, helpful and friendly manner in welcoming guests and directing them appropriately. Greet clients with warmth, genuine interest and a smile.Answer the phone within the Branch professionally, promptly, and pleasantly.Provide incomparable customer service to all Retail, Commercial, and Mortgage clients alike, including but not limited to; account transfers, password resets, wire transfers, with the ability to assist with more complex service needs in conjunction with established internal escalation points.Accurately process a variety of Retail and Commercial transactions, including but not limited to; deposits, withdrawals, loan payments and check cashing transactions in a timely and efficient manner.Verify check endorsements and funds availability. Disburse cash to customers and conduct transactions according to procedures. Balance daily work, adhering to all steps outlined in the Employee Difference Policy and Procedure.Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.Serve as Vault Custodian as needed, with responsibilities as follows; ordering of cash, assisting with preparation of cash for shipment, receipt of cash delivery, and balancing the branch.Maintain a thorough knowledge of all Retail related procedures.Assist the Branch Manager with branch soundness; helping maintain a consistent, well-organized, streamlined process to ensure all audits, regulatory policies and procedures are adhered to, appropriately retained, and up-to-date.Understand and adhere to GRBs risk and regulatory standards, policies and controls that are in place. Identify risk-related issues needing escalation to management.Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues accordingly. Follow-up on these issues as required ensuring timely and accurate resolution and convert servicing situations into referral (sales) opportunities.Promote strong customer and client interactions; develop new customer relationships and/or retain and expand existing relationships by proactively identifying opportunities to achieve personal referral (sales) goals to GRBs internal partners.Proactively work towards meeting/exceeding quarterly/annual assigned referral (sales) goals.Cross-train in all necessary branch responsibilities and functions.Each GRB location has additional responsibilities and specific duties unique to that particular office. Other tasks will be assigned accordingly, and as the manager sees fit, to assist with fulfillment of those needs.EDUCATION AND EXPERIENCE:High School Diploma