Solutions Architect - Services Presales - Field Services

We are looking for a Solutions Architect to design and implement device and equipment deployment strategies for on-site services and related solutions. This role involves serving as the technical lead, responsible for facilitating discovery sessions with customers to develop a comprehensive statement of work (SOW), outlining the scope and value of field services engagements for SHI customers. The ideal candidate will collaborate closely with clients to ensure the successful delivery of tailored, high-impact field services solutions.

This position is a remote position with Home Office setup as determined by SHI management. 

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

include, but not limited to:

• Presales Engagement
• Collaborate with sales teams to understand client requirements, goals, and constraints
• Design and present tailored solutions, addressing the customer’s business and technical needs
• Lead discovery sessions, technical workshops, and assessments to evaluate current environments
• Function as a trusted advisor for clients, building strong relationships with stakeholders and decision-makers
• Lead the development of SOWs, working closely with cross-functional teams to ensure alignment with client needs and business objectives
• Solution Development
  • Create comprehensive technical proposals, deployment strategies, and cost estimates for
  • Workstation Deployments
  • Low-voltage cabling
  • Telephony
  • Server/Networking Infrastructure
  • Point-of-Sale Systems
  • Wireless Solutions
  • Digital Signage Solutions
• Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings
• Collaboration and Knowledge Sharing
• Partner with internal technical and delivery teams to ensure consistent solution development and smooth handoff of signed projects
• Engage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement
• Contribute to practice development by identifying areas for growth and leading innovation initiative
• Create and maintain practice standards and practices, ensuring the delivery of high-quality services

Preferred Certifications: BICSI, CompTIA, CCNA, ITIL, PMP

Travel to internal meetings as needed, up to 10%

• The estimated annual pay range for this position is $125,000 - $160,000 which includes a base salary and bonuses.
• The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

  Equal Employment Opportunity – M/F/Disability/Protected Veteran Status