Field Engineer

WHAT YOU WILL DO

• Lead complex technical troubleshooting: For problems that are beyond the capabilities of existing internal and external trained technical resources, independently diagnose and resolve equipment and service malfunctions, leveraging your technical expertise to identify root causes and implement effective corrective actions.
• Collaborate with diverse stakeholders: Maintain open communication with Sales, Distributors, Service Contractors, Operations, Product Support, Engineering, End-Users and other industry partners to gather information, manage expectations, and ensure successful issue resolution.
• Manage customer support projects: Oversee all technical aspects of customer meetings, onsite testing, data collection, training initiatives, field trials, and trade shows. Ensure strict adherence to GVR, customer, and all applicable state and federal environmental and compliance regulations while delivering exceptional technical expertise.
• Develop and deliver technical expertise: Analyze field data to identify trends and contribute insights for product improvement and service enhancements. Conduct Certified Trainer Audits, mentor ASC technicians, and prepare comprehensive reports using GVR-provided tools. Additionally, you will be responsible for reviewing and providing feedback on the large projects playbook to ensure its effectiveness and accuracy in supporting complex customer projects.
• Provide Internal Technical Support: Collaborate with Sales, Product Support & Engineering (PSS/Engineering), and Service Operations teams as needed to address technical details/issues during customer meetings, conduct onsite testing and data collection, and troubleshoot site-specific problems related to contract maintenance, projects, and FMS (Fuel Management Services).
• Champion Safety Compliance: Meticulously comply with and enforce petroleum industry safety standards in all work settings (remote, travel, and on-site). This includes conducting safety briefings, identifying potential hazards, and ensuring proper use of personal protective equipment (PPE).Support Customer Labs in Territory
• Mentor and Develop ASC Technicians: Work closely with ASC technicians to assess their skills and knowledge gaps. Provide targeted training, coaching, and on-the-job mentoring to improve their technical competency, problem-solving abilities, and adherence to GVR's service standards. Observe their performance and provide constructive feedback to facilitate their professional growth and ensure consistent delivery of high-quality customer service.
• Assist with Legal Issue Identification: Serve as a technical resource for internal legal and compliance teams by gathering and analyzing data, identifying potential technical root causes of customer or agency-reported legal concerns, and providing clear and concise technical explanations to support informed decision-making.
• Handle Customer Action Forms (CAFs): While resolving complex customer issues, complete and submit CAFs to request compensation for out-of-scope situations (e.g., equipment failures, service issues) that led to dissatisfaction. These forms document the problem, root cause, resolution, and verification. Ensure timely submission for supervisor approval, facilitating a swift customer resolution process.
• Conduct Certified Trainer Audits: As needed or assigned, conduct comprehensive audits of GVR's Certified Trainer programs to ensure adherence to established training protocols, evaluate trainer effectiveness, and identify opportunities for continuous improvement. Prepare detailed reports with your findings and recommendations.
• Manage Expenses and Adhere to Company Protocols: Demonstrate cost-consciousness by identifying opportunities to optimize resource allocation while resolving customer issues. Maintain accurate and complete expense reports in accordance with company guidelines and submit them for timely approval.
• Territory: Washington, Oregon, Idaho, Montana, Wyoming & Alaska.

WHO YOU ARE

• Experience and education:  A combination of experience and education equivalent to an associate degree (two-year) in a technical field, such as Electronics Engineering Technology, or a related field with a strong focus on troubleshooting and problem-solving. We consider relevant experience from technical trade schools to be a valuable qualification.
• Industry Knowledge:  Five (5) or more years of demonstrably successful experience in troubleshooting, diagnosing, and repairing complex technical systems in a relevant industry (e.g., fueling equipment, industrial machinery).
• Technical Expertise: In-depth knowledge of fueling equipment (or similar complex systems) and their operation. Proven ability to diagnose and resolve complex technical issues independently.
• Problem-Solving & Analysis: Exceptional analytical and troubleshooting skills to identify root causes of equipment malfunctions and develop effective solutions.
• Electrical Troubleshooting Tools and knowledge:  Has experience with utilizing tools and equipment such as Comprobe, power analyzer, oscilloscope, wire shark, managed firewalls and networks, electrical diagnostic tools, and equipment.
• Mechanical & Hydraulic Systems Expertise: Possesses a deep understanding of mechanical and hydraulic principles in fueling systems. Utilizes troubleshooting tools (flow meters, pressure gauges) to diagnose performance. Evaluates component wear (valves, pumps) and resolves issues related to hydraulic flow rates, pressure regulation, meter/valve operation, fuel delivery, blending ratios, and bulk modulus calculations for piping. Additionally, possesses a working knowledge of various fuel types and their compatibility with fueling system components.
• Communication & Collaboration: Excellent written and verbal communication skills to collaborate effectively with diverse stakeholders (Sales, Distributors, Engineers, Customers).
• Project Management: Ability to manage multiple tasks and projects simultaneously, prioritizing effectively and ensuring timely completion.
• Industry Knowledge: Strong understanding of relevant retail petroleum industry standards, federal, state, and local regulations, and best practices.
• Technical Training & Talent Development: Experience delivering technical training and mentoring existing field technicians.
• Travel & Self-Sufficiency: Ability to travel extensively (up to 80% overnight travel) and work independently in field environments. Has a strong sense of urgency and is able to prioritize work efforts based on best business practices.
• Valid driver's license

 

The base compensation range for this position is $ 84,500 to $ 88,000 per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

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"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."