Billows Electric Supply is one of the region’s largest suppliers of electrical equipment (lighting, distribution, generators, and supplies), with 19 locations serving NJ, PA, & DE. We supply both the residential and commercial construction markets, as well as industrial, healthcare, educational, gaming, and governmental markets. We field a team of sales, warehouse, drivers, accounting, marketing, purchasing, inventory control, and IT associates, that together, provide our customers with a high level of quality and consistent service.
Inside Sales Associate
Reports to: Branch Manager/ Department Manager
Remote: Not a Remote Position
Non-Exempt
This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.
Summary:
The Inside Sales Associate will be responsible for identifying revenue opportunities and generating sales within Billows’ established trading partners. Works closely with fellow sales employees to support account management and further develop the business. Responds to requests from customers for information in a timely manner. Remains knowledgeable and up to date on changes and developments in the B2B infrastructure and e-commerce industry. Responsible for sales and maintains sales quota % as established by management for monthly, quarterly, and annual goals. Ensure customer orders are into the system in a timely manner. Clearly communicate to customer any issues, for example, delivery, out of stock (suggest substitutions), special pricing, or price changes.
Responsibilities and Duties
An individual must be able to learn and utilize the technology made available to their position as to ensure quality communication and efficient workflows for the organization.
- Acknowledge and welcome customers via phone, email, text, etc.
- Inform customers about our products and services
- Enter, process, and manage customer orders through their completion
- Communicate with branch manager, market changes/trends
- Communicate specific customer needs with Delran Distribution Center or other branches
- Communicate with manufacturer reps/agents for special requirements
- Assist with sales planning and merchandising
- Participation in training and company events as required
- Miscellaneous duties as may be required