4 results for Pc Tech in Austin, TX

Desktop Support Analyst We are offering a short term contract employment opportunity for a Desktop Support Analyst in San Antonio, Texas. This role is based in the tech industry and will involve managing a variety of IT tasks, including troubleshooting, system installation, user training, and maintaining accurate records. Responsibilities: • Diagnose and resolve software and hardware problems to ensure smooth operations • Provide comprehensive support to customers facing IT issues, ensuring their needs are met • Implement system upgrades and set up new equipment to meet the organization's IT requirements • Educate users on the proper usage of new software to enhance their understanding and productivity • Conduct regular checks and updates on malware protection devices to maintain system security • Document all IT-related issues and solutions, keeping track of ongoing work for transparency and future reference • Respond promptly to IT-related queries through various channels like email, phone, and online chat • Follow up with customers post-service to ensure their satisfaction and to gather feedback for improvement • Manage configuration settings and backup technologies effectively for optimal system performance • Handle tasks related to Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, and Active Directory

Systems Administrator We are seeking a Systems Administrator to join our team. In this role, you will be required to provide technical support, manage IT projects, monitor system performance, and develop IT policies. This role involves interfacing with various departments and continuous improvement of IT processes. Responsibilities: • Provide hands-on troubleshooting support to end users and maintain up-to-date technical documentation. • Participate in IT projects, from requirements gathering to project planning and implementation. This also includes managing resources and conducting cost/benefit analysis. • Monitor the system's performance to ensure efficiency and resolve any arising issues. • Develop, maintain, and enforce standardized IT policies and procedures to ensure security and compliance. • Act as a liaison between the Corporate IT department and other group companies to ensure efficient communication and alignment of projects. • Regularly update management on the status of projects, incidents, and other relevant metrics. • Standardize duties and continuously seek ways to improve IT processes and system utilization. • Provide detail-oriented and empathetic support for problem resolutions to end users. • Plan and execute solutions in line with organizational principles and practices.

IT Administrator Key ResponsibilitiesEnd-User Support & IT Operations:● Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.● Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.● Lead the procurement and inventory management of hardware/software assets.● Enforce IT policies related to data security, access control, and compliance standards.Infrastructure & Network Administration● Ensure high availability and performance of wired and wireless networks across all U.S. sites.● Manage and monitor firewalls, routers, switches, VPNs, and failover systems.● Support modernization of infrastructure through cloud adoption, automation, and improved scalability.Cloud Services & System Administration:● Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.● Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.● Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.Enterprise Applications & SaaS Integration:● Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).● Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.● Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).Automation & Documentation:● Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.● Support and optimize RMM tools to improve IT service efficiency and responsiveness.● Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.POSITION QUALIFICATIONSRequired:● 5–8 years of hands-on IT support experience, including direct desktop and user support.● 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).● Strong system administration experience with Google Workspace and/or Microsoft 365.● Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.● Experience with IAM/IDP platforms and SSO configurations.● Solid scripting skills (PowerShell, Bash) and a strong automation mindset.

IT Manager We are offering an exciting opportunity for an experienced IT Manager in San Antonio, Texas. This role revolves around managing the IT infrastructure, overseeing network security, and leading IT operations for our organization. As an IT Manager, you will be instrumental in driving IT modernization initiatives, managing cybersecurity, and leading a high-performing IT support team. Responsibilities: • Supervise the performance and security of wired and wireless network infrastructure across various locations. • Lead the implementation and management of network monitoring tools, firewalls, failover mechanisms, and security controls. • Propel IT infrastructure modernization initiatives, including the adoption of cloud technologies and automation. • Oversee the internal IT operations and helpdesk, ensuring the timely resolution of IT-related issues. • Manage procurement, inventory management, and lifecycle management of IT assets. • Develop and enforce IT policies related to data security, access control, and compliance. • Lead cybersecurity initiatives, ensuring the organization meets regulatory and security best practices. • Implement and maintain identity and access management (IAM), endpoint security, and data protection strategies. • Oversee the deployment and maintenance of IT tools for employee collaboration, enterprise communications, and productivity. • Collaborate with the Global IT team to define and implement IT strategy and infrastructure improvements. • Identify opportunities for automation, cost savings, and technology optimizations.