29 results for Customer Service Representative Associate in Bronx, NY

Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the Real Estate Property/Facilities Management industry, located in Farmingdale, New York. Your role will be to ensure the smooth operation of our customer service department, specifically dealing with customer applications, maintaining records, and attending to customer inquiries. This position offers a contract to permanent employment opportunity. Responsibilities:• Efficiently and accurately processing customer credit applications, ensuring all information is up-to-date and accurate.• Maintaining comprehensive and accurate records of all customer credit interactions.• Monitoring customer accounts regularly and taking action when necessary.• Multitasking between various responsibilities, such as paperwork and handling a phone queue system.• Regularly checking and responding to voicemail messages and emails.• Scanning and filing documents, ensuring all paperwork is organized and easily accessible.• Utilizing Word, Outlook, and Excel for data entry and correspondence, maintaining a high level of proficiency in these tools.• Ensuring all notification letters are sent out in a timely and accurate manner.

Customer Service Representative <ul><li>Customer Interaction: Serve as the first point of contact for customer inquiries via phone, email, live chat, and/or in-person interactions, providing accurate and timely responses.</li><li>Issue Resolution: Identify customer concerns and provide solutions while aiming for first-contact resolution in a professional manner.</li><li>Data Management: Log conversations and customer interactions into the CRM system and ensure client records are kept updated.</li><li>Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and promotions to provide informed recommendations.</li><li>Feedback Management: Receive and communicate customer feedback to management to improve processes, offerings, and customer experience.</li><li>Cross-functional Collaboration: Collaborate with internal teams to resolve customer issues, ensuring seamless service delivery.</li></ul>

Customer Service Representative Robert Half is seeking a Customer Service Representative for a 6-month contract opportunity in Bloomfield, New Jersey. This position offering a hybrid work model, requiring onsite presence two days a week and remote work for three days. The ideal candidate will play a crucial role in addressing customer inquiries, resolving issues, and maintaining a high standard of service. Responsibilities:• Handle and manage customer tickets using the ticketing system effectively.• Respond to product complaints, general inquiries, and e-commerce-related concerns.• Provide support for website issues and seasonal Advent Calendar sales during peak months.• Ensure seamless communication with customers through email correspondence and inbound calls.• Collaborate with internal teams to address complex customer needs and provide resolutions.• Maintain accurate records of customer interactions and updates in the system.• Work independently after the completion of the training period to meet service goals.

Customer Service Specialist Robert Half is partnering with a client looking to permanent a dedicated and success driven Customer Service Representative to join their team. The ideal candidate will act as the first point of contact for customers, providing exceptional service and support in addressing inquiries, resolving issues, and ensuring overall satisfaction. This role requires strong communication skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment. Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, or chat in a timely and detail oriented manner, providing accurate information and solutions (Source: RH Acronym Guide.docx). Issue Resolution: Address and resolve customer concerns or complaints efficiently, ensuring a positive customer experience. Escalate complex issues to appropriate departments when necessary. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and policies to effectively assist customers and provide guidance. Order Processing: Process customer orders, returns, and exchanges while ensuring accuracy and compliance with company procedures (Source: RH Acronym Guide.docx). Documentation: Log and maintain detailed customer records, including inquiries, complaints, and transactions, within the designated CRM system. Feedback Collection: Gather feedback from customers regarding their experience to identify potential areas for process improvement. Cross-Team Collaboration: Collaborate with internal teams such as sales, technical support, or operations to resolve customer issues and fulfill requests promptly. Follow-Up: Conduct follow-up communications with customers to ensure their concerns have been fully addressed and they are satisfied with the outcome.

Customer Service Representative We are in the process of expanding our client's team to include a Customer Service Representative. This role will be based in the Middlesex, New Jersey area. As a Customer Service Representative, your primary tasks will include managing customer applications, maintaining up-to-date customer records, and handling customer inquiries. Additionally, you will be charged with the task of monitoring customer accounts and taking appropriate action. Responsibilities:• Efficiently and accurately process customer credit applications • Maintain up-to-date and accurate records of customer credit • Tackle customer inquiries in a timely and effective manner• Closely monitor customer accounts and take the necessary action when needed• Ensure customer satisfaction through detail oriented and efficient service • Collaborate with team members to enhance customer service strategies • Identify and address customer needs to improve overall service• Maintain a high level of product knowledge to provide accurate information to customers• Stay updated on industry trends to provide informed customer service• Foster positive customer relationships to build customer loyalty.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Fairfield, New Jersey, United States. In this role, you will be working with large kitchen equipment for detail-oriented kitchens and restaurants. Your main duties will include order processing, inventory management, and customer communication. Responsibilities: • Accurately and efficiently process customer orders. • Organize and track shipping of large kitchen equipment. • Maintain an up-to-date record of inventory. • Ensure the smooth tracking of orders to meet customer expectations. • Utilize SAP or other software for order processing and inventory management. • Communicate effectively, both verbally and in writing, with customers to resolve inquiries. • Collaborate with warehouse associates and the operations manager to ensure seamless operations. • Pay close attention to detail in all aspects of the role. • Provide personable customer service to maintain customer relationships.

Customer Service Representative We are in the process of expanding our team in the Middlesex, New Jersey area and are currently accepting applications for the role of Customer Service Representative. Your primary role will be to manage customer interactions, maintain accurate customer records, and ensure a high level of service is delivered at all times. Responsibilities:• Efficiently handle customer inquiries and complaints, ensuring customer satisfaction• Accurately process credit applications from customers• Proactively monitor customer accounts and take necessary actions• Maintain detailed and accurate customer credit records• Resolve customer issues in a timely and effective manner• Collaborate with team members to achieve a high level of customer service• Develop and maintain a deep understanding of our products and services to better serve customers• Continually seek ways to improve customer service and overall customer experience.

Sales Assistant We are looking for a motivated Customer Service Representative to join our team in Mount Vernon, New York. This role is ideal for someone with a positive attitude, strong organizational skills, and the ability to provide exceptional customer service. As a key player on our team, you will contribute to ensuring smooth order processing and fostering positive relationships with our customers. Responsibilities:• Respond to incoming phone calls and assist customers with inquiries and order placements.• Process customer orders accurately using company software, ensuring timely completion.• Monitor and follow up on orders to confirm they are processed and shipped as scheduled.• Troubleshoot and resolve technical issues related to products, providing effective solutions.• Cultivate a positive and welcoming environment by maintaining a friendly and detail-oriented demeanor.• Collaborate with team members and contribute to continuous improvement initiatives.• Build strong relationships with customers, vendors, and colleagues to support the company's values.• Stay open to new ideas and demonstrate a proactive, solution-oriented mindset.• Maintain accurate records and documentation related to sales activities.• Ensure all tasks are completed with efficiency and attention to detail

Customer Service Representative We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Pine Brook, New Jersey. In this role, you will provide outstanding support to clients by managing orders, processing returns, and maintaining accurate records. This position requires strong organizational skills and a proactive approach to problem-solving. Responsibilities: • Manage and update orders, inventory, and customer data using Microsoft Dynamics GP. • Process customer returns, warranty claims, and resolve related issues efficiently. • Prepare and maintain reports for sales teams and clients, ensuring accurate and timely information. • Monitor client accounts for backorders, shipments, and cancellations, providing updates as needed. • Collaborate with various departments to ensure the success of client programs and initiatives. • Respond to inbound calls and emails, delivering excellent customer service. • Schedule appointments and handle inquiries with attention to detail and efficiency. • Perform accurate data entry tasks to maintain detailed records and documentation. • Assist in resolving customer concerns and escalating issues when necessary. • Utilize Microsoft Excel and Word to complete administrative tasks and reporting.

Collections Representative Expanding New York City organization is seeking a Collections Representative for our client's dynamic team. If you have 1+ years of collections experience, excellent communication skills, and enjoy problem-solving, this could be the perfect opportunity for you! Responsibilities:<ul><li>Manage inbound and outbound collection calls to customers ensuring prompt resolution of past-due accounts.</li><li>Negotiate payment terms and set up repayment schedules that align with company policies.</li><li>Conduct account reviews, research payment discrepancies, and provide timely follow-ups to clients.</li><li>Maintain accurate documentation of all collection efforts and ensure compliance with company and legal requirements.</li><li>Partner with internal teams to address client concerns and deliver a positive customer experience.</li><li>Support monthly reporting and meet individual and team collection goals.</li></ul>

Front Desk Coordinator We are looking for a highly organized and personable Front Desk Coordinator to join our team in Somerset, New Jersey. You will play a key role in ensuring the seamless operation of the front desk while providing essential administrative support. This is an excellent opportunity for a detail-oriented individual with strong communication skills to thrive in a dynamic environment. Responsibilities:• Greet and assist visitors, ensuring a welcoming and efficient front desk experience.• Manage the check-in process, including issuing visitor badges and maintaining accurate records.• Coordinate incoming mail distribution and handle daily fax reports efficiently.• Schedule and manage conference room bookings to support team meetings and events.• Liaise with vendors and facilities teams to address maintenance and operational needs.• Provide travel support • Maintain and update administrative records to ensure accuracy and organization.• Support general office operations by handling ad hoc tasks and projects as needed.

Office Services Associate We are offering a short term contract employment opportunity in the industry for an Office Services Associate in New York. This role involves providing back office services, handling customer inquiries, and managing customer records in a detail-oriented office setting. Responsibilities: • Manage reprographics copy and mail services in both physical and digital environments • Support services in hospitality facilities, audio/visual reception, and other service lines as needed • Handle sensitive and/or confidential documents and information with utmost discretion • Make independent decisions that adhere to business needs and policy • Maintain and enhance customer relationships through proven customer service skills • Exhibit good written and verbal communication skills, including detail-oriented telephone and email etiquette • Show attention to detail and good organizational skills to meet deadlines and complete all projects in a timely manner • Work well in a team environment and interact effectively with multi-functional and diverse backgrounds • Troubleshoot problems with the understanding of when to escalate a problem to a supervisory level • Display a self-motivated, positive attitude in a fast-paced environment.

Office Services Associate We are offering a short-term contract employment opportunity for an Office Services Associate in New York. This role is critical in ensuring the smooth operation of our office and requires a candidate well-versed in office functions, operations, and procedures. The Office Services Associate will perform key tasks including processing repro requests, managing mail deliveries and related tasks, and providing support for various office services. Responsibilities: • Oversee the processing and handling of repro requests, ensuring tasks are completed accurately and timely • Manage mail delivery, including mail rounds and other related tasks • Provide support for various office services, including but not limited to hospitality, facilities, audio/visual, and reception tasks • Utilize Microsoft Outlook for scheduling and communication purposes • Set up meeting rooms as required, ensuring all necessary materials and equipment are in place • Handle sensitive and confidential documents and information with discretion • Troubleshoot issues with office machinery, such as multifunction machines like Cannon or Xerox • Maintain logs and records as necessary for office functions and operations • Provide exceptional customer service, maintaining and enhancing customer relationships • Work effectively in a fast-paced, team-oriented environment, interacting effectively with diverse backgrounds.

Sales & Customer Care Consultant We are looking for a Sales & Customer Care Consultant to join our team in Mahwah, New Jersey. This long-term contract position is ideal for a detail-oriented individual who thrives on delivering exceptional customer service while contributing to the success of a dynamic retail environment. If you are proactive, collaborative, and dedicated to exceeding customer expectations, we encourage you to apply. Responsibilities: • Deliver outstanding customer service by ensuring every customer interaction is positive and seamless. • Proactively identify and resolve potential obstacles to a smooth customer experience, going above and beyond to address concerns. • Assist customers with a variety of inquiries, including product details, returns, deliveries, account registrations, and payment issues. • Strive to meet and exceed sales, quality, and productivity targets, contributing to the overall success of the department. • Collaborate with team members and other departments to continuously improve service and enhance product knowledge.

Customer Experience Specialist We are in search of a Customer Experience Specialist to join our team in Rahway, New Jersey. The successful candidate will be a key point of contact for our customers, tasked with setting up accounts, responding to inquiries, and ensuring overall customer satisfaction. This role is within the cloud technology industry and offers a long-term contract employment opportunity. Responsibilities: • Serve as the primary touchpoint for customers, addressing their needs and queries • Set up customer accounts in an efficient and accurate manner • Utilize CRM and database systems to maintain accurate customer records • Leverage Microsoft Excel and About Time tools for efficient workflow management • Monitor customer accounts and take necessary actions based on account status • Ensure customer satisfaction through proactive communication and problem resolution • Work closely with the EO/IR systems to deliver superior customer service • Participate in continuous learning to stay updated about the cloud technologies industry • Contribute towards the overall success of the customer service team.

Front Desk Coordinator Are you a professional who thrives in customer-facing roles? Do you excel in organization and enjoy being the first point of contact for clients or guests? We are seeking a weekend Front Desk Coordinator to be the welcoming face and voice of our organization. This is a great opportunity to work in a dynamic environment while building your administrative and customer service skills.Key Responsibilities:<ul><li>Greet and assist visitors and clients with professionalism and a positive demeanor.</li><li>Manage incoming phone calls by answering inquiries, directing calls, or taking messages efficiently.</li><li>Schedule appointments, maintain the calendar, and manage conference room bookings if needed.</li><li>Handle administrative tasks such as sorting mail, managing supply inventory, and updating documents.</li><li>Ensure the front desk and reception area is tidy and organized at all times.</li><li>Assist with other coordination tasks as needed to support the team or office operations.</li></ul>

Collections Specialist We are seeking a detail-oriented and reliable Accounts Receivable / Collections Specialist for a contract-to-hire opportunity with a reputable company based in Englewood, NJ. This hybrid role offers the flexibility of working both remotely and onsite. The ideal candidate will have a strong background in accounts receivable, cash applications, and collections, and will play a key role in ensuring timely customer payments and maintaining accurate financial records. Key Responsibilities:<ul><li>Monitor accounts receivable ledger to ensure all payments are accounted for and properly posted.</li><li>Perform daily cash applications and reconciliation of customer accounts.</li><li>Conduct collection calls and emails to follow up on past-due invoices.</li><li>Investigate and resolve customer billing disputes and discrepancies.</li><li>Maintain accurate and up-to-date records of customer payment activity.</li><li>Generate aging reports and assist in month-end closing processes.</li><li>Collaborate with the sales and customer service teams to resolve billing issues.</li><li>Ensure compliance with company policies and procedures.</li></ul>Qualifications:<ul><li>2+ years of experience in accounts receivable, billing, or collections.</li><li>Proficient in Microsoft Excel; experience with accounting software (e.g., NetSuite, SAP, QuickBooks, etc.) is a plus.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>High attention to detail and strong organizational skills.</li></ul>Schedule:<ul><li>Hybrid (3 days onsite, 2 days remote)</li><li>Monday–Friday, full-time hours</li></ul>

General Office Clerk We are looking for a General Office Clerk to join our team in Bridgewater, New Jersey. This is a long-term contract position where you will play a pivotal role in supporting administrative operations and ensuring the smooth flow of daily tasks. The ideal candidate will have a strong eye for detail, excellent organizational skills, and the ability to manage multiple responsibilities efficiently. Responsibilities:• Perform data entry tasks with accuracy and efficiency to maintain organized records.• Provide exceptional customer service by addressing inquiries and assisting clients as needed.• Organize and manage physical and electronic files to ensure easy accessibility.• Utilize Microsoft Outlook and Microsoft Word to handle correspondence and documentation.• Coordinate with FedEx and other shipping services to process and track deliveries.• Assist with handling motor vehicle title-related tasks, particularly in an automotive or dealership setting.• Maintain a detail-oriented approach and business-casual demeanor while working onsite.• Support general office operations by performing clerical duties as assigned.• Collaborate with team members to ensure deadlines and goals are met.

Controller Lead a Global Finance Team and Drive Accounting Innovation!Are you ready to take on a leadership role that blends financial excellence with global impact? Our client, a dynamic international NGO, is looking for a visionary Controller to spearhead their accounting organization across multiple countries. This is your chance to lead a high-performing, international finance team while shaping the future of financial reporting, compliance, and technology-driven accounting solutions.If you thrive in a fast-paced, mission-driven environment, enjoy solving complex financial challenges, and are passionate about building financial systems that support meaningful change, this opportunity is for you! What You’ll Do:Lead global accounting operations—ensuring accuracy, compliance, and streamlined processes across multiple countries.Drive financial reporting —delivering timely insights that empower key strategic decisions.Champion technology & automation—enhancing financial systems for efficiency, scalability, and transparency.Strengthen internal controls & risk management—safeguarding assets and ensuring operational excellence.Develop & mentor a world-class finance team—empowering professionals across different regions to thrive and grow.Partner with senior leadership—shaping financial strategies and optimizing cash flow for maximum impact. If you're a strategic thinker, a hands-on leader, and a change agent in global finance, we’d love to hear from you! For immediate consideration please send your resume to kristin.kelleher@roberthalf.

Trade Floor Support REQUIREMENTS: • Bachelor’s degree in Finance or related Technology major preferred • Financial Services and / or application support experience preferred • At least 5 years of Fidessa and Equity markets and /or Equity product knowledge preferred • Ability to work in a fast paced, energetic, and entrepreneurial work environment • Exhibits strong teamwork skills • High degree of integrity and confidentiality • Excellent oral and written communication skills • Ability to effectively prioritize and handle multiple tasks under tight deadline • Strong work ethic and demonstrated commitment to excellence • High attention to detail and strong organizational skills • Proactive; self- motivated and goal oriented Role & Responsibilities: Front Office Support • The role is joining an active team in providing immediate hands-on support for Equity Principal Trading and Cash desks. • Owns the enablement of customer /sales enablement on the dealer to customer markets • Candidate will troubleshoot trade flow in Fidessa and provide functional support to the desk. • Role includes documenting all issues and working to escalate as needed. • Must be able to own all issues from report to completion. Resource is expected to do broker/dealer onboarding by conducting FIX testing/certification with counterparties as needed. • Ability to navigate high touch traders in EQ trading floor to support Cash Equities/Swaps/Derivatives traders • Know all Fidessa modules related to Equities business • Nice to have algorithmic trading experience with some vendor products exposure • Project management experience would be beneficial so the resource can assist on Equity projects

Senior Credit and Collections Specialist A well-established waste management company located near Manalapan Township, NJ, is looking for a Senior Credit and Collections Specialist.• Create and submit reports: collection accounts, account write-offs• Apply Hazmat credit memos.• Assist customers with their payments through various methods; cash, credit card, ACH, check/CHAX, IVR, and through the company website/web portal.• Supporting the collection efforts/calls for accounts receivable portfolio.• Researching account disputes and billing discrepancies.• Responding to credit inquiries from customers.• Performing account and payment reconciliations.• Identifying delinquent accounts requiring external collection efforts.• Analyzing and assessing the creditworthiness of accounts with credit manager.• Documenting daily collections activity.

Credit Clerk Robert Half is hiring for an AR/Credit Clerk in the Middlesex County, NJ area. As the Accounts receivable and credit clerk, you will be responsible for the tasks listed below. This position is fully onsite 5 days per week and can start immediately. Responsibilities• Oversee the accounts receivable function, ensuring accurate tracking of incoming payments• Manage customer accounts, including posting to these accounts as required• Follow up on payments through email communication, ensuring prompt collection• Prepare and mail out statements related to customer payments• Coordinate the matching of bills of lading to freight bills to ensure accurate accounting• Handle the matching of purchase orders to vendor bills, ensuring all records are up-to-date• Maintain organized and accurate credit files• Utilize Microsoft Excel and other ERP software for efficient task completion.

Accounting Clerk We are looking for a detail-oriented Accounting Clerk to join our team in Newburgh, New York. This is a Contract-to-Permanent position, offering an excellent opportunity to contribute to a dynamic organization in the social care/services industry. The role will require in-office work Monday through Friday and involves managing various accounting tasks to ensure accuracy and compliance. Responsibilities: • Reconcile all bank accounts in QuickBooks to ensure a zero-difference balance and notify management upon completion. • Record financial transactions in the accounting system to accurately track revenue and expenses for assigned programs. • Process invoices and payments efficiently, maintaining up-to-date records. • Take full responsibility for invoicing tasks in the absence of the Senior Accountant. • Support the Controller and Chief Financial Officer with monthly financial closings. • Update and refine departmental procedure manuals as needed to ensure clarity and consistency. • Assist with special accounting projects or tasks as assigned by management. • Perform credit and debit assessments to verify financial data accuracy.

Receptionist We are looking for an organized and personable Receptionist to join our team in Redding, Connecticut. This long-term contract position offers an exciting opportunity to be the first point of contact for visitors and callers, ensuring a seamless and efficient experience. If you have strong customer service skills and thrive in a fast-paced environment, we encourage you to apply. Responsibilities: • Greet visitors and clients warmly, ensuring they feel welcomed and directed to the appropriate department or individual. • Manage a multi-line phone system, answering calls promptly and routing them efficiently. • Maintain a clean and organized reception area to uphold a welcoming appearance. • Provide accurate information about company services and address inquiries from callers and visitors. • Assist with administrative tasks such as scheduling appointments, managing calendars, and handling correspondence. • Coordinate incoming and outgoing mail and deliveries, ensuring timely distribution. • Maintain records and logs related to visitor check-ins and phone call details. • Collaborate with team members to ensure smooth daily operations and provide support as needed.

Credit Clerk We are offering an exciting opportunity for a Credit Clerk to become a part of our clients team based in New York, New York. As a Credit Clerk, you will play a key role in managing credit-related tasks, maintaining customer records, and handling customer inquiries. This role primarily involves interacting with creditors and their representatives, preparing for settlement discussions, and ensuring the smooth completion of settlements. Responsibilities • Efficiently processing customer credit applications• Maintaining an up-to-date record of customer credit details• Ensuring customer inquiries are resolved effectively• Monitoring the status of customer accounts and taking necessary action• Actively participating in negotiations with creditors, ensuring effective communication of settlement proposals• Establishing and maintaining consistent communication with creditors and their agents, including collection law firms• Reviewing client funds availability in preparation for settlement discussions• Collecting and submitting necessary legal documentation for the approval and completion of settlements• Meeting and maintaining performance standards set by management• Utilizing negotiation skills to agree on terms and pricing.

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