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Onsite - Work onsite all of the time

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$92k

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Claims Manager AEM, Inc. Occupation: Claims Adjusters, Examiners, and Investigators

Location: Springfield, VA - 22152 Positions available: 1

Job #: 3745805 Work At Home option: No

Posted: 4/24/2024 Updated: 4/29/2024 Expires: 6/23/2024

Source: Virginia Workforce Connection Site: Virginia Workforce Connection

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Job Requirements

Job Properties

Job Description

POSITION SUMMARY
Manages, supervises and coordinates activities of the Customer Service Department to provide reasonable claims adjudication in compliance with all laws, regulations and contractual commitments. Oversees, maintains and monitors the overall work flow of the department.

ESSENTIAL FUNCTIONS

Create KPI metrics, objectives and necessary assignments to and push to settle claims timely, meeting the contract standards for the shipment registration type.
Develop or update procedures, policies, contracts, or standards and makes recommendations to improve financial results.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Present information and make recommendations to senior executives.
Maintains relationship with other service providers. Communicates with service providers pertaining to claim prevention and other claim related matters.
Participate in the quality programs of the service provider network, assisting with other team managers, best business practices, training, corrective action, and consequences of non-compliance.
Liaises with Military Claims Offices, insurance companies and legal counsel.
Implement corporate or departmental policies, procedures, and service standards.
Supervise the work of Department employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Develop the team through training, reporting, and process improvement with the primary objective to enhance financial results while maintaining customer satisfaction
Provide employees with guidance in handling difficult or complex problems or in resolving escalated claims or disputes.
Monitor customer calls to observe employee's demeanor, accuracy, and conformity to company policy and procedures.
Review and approves claim settlements in compliance with contracts and insurance requirements.
Perform managerial service recovery as key point of contact for resolution of escalated customer complaints. Resolve or answer customers' questions regarding policies and procedures.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES
Manages, supervises and coordinates work effort of 6 - 8 direct reports in pursuit of achieving department goals and objectives.

EDUCATION and/or EXPERIENCE
Education: Bachelor's Degree and a minimum of 2 years managing a claims department, or 5-7 years of management experience in moving, relocation or transportation industry, or equivalent combination of education and experience. AMSA Certified Claims Analyst or the ability to become certified within 1 year of service.

COMMUNICATION SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from attorneys, managers, clients, customers, and the general public. Ability to communicate on the phone at an exceptional level.

TECHNOLOGY AND MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to make critical decisions with a wide range of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

COMPUTER SKILLS: Intermediate level Microsoft Word, Excel and PowerPoint. Advanced Excel is a plus. Minimum keyboard skill level of 40 wpm.

CERTIFICATIONS & LICENSES
AMSA Certified Claims Analyst. Participation in industry related groups such as the Claims Prevention Procedure Council is encouraged.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The working conditions are those of a normal office environment with the absence of disagreeable elements. The noise level in the work environment is usually moderate.

Employer Research

AEM, Inc.
Is a Private Sector employer with 9 locations
https://MoveInterstate.com

Company Profile:

Interstate Group Holdings, Inc. encompasses a worldwide group of transportation and logistics management, moving, storage and relocation service providers serving federal, state and local government agencies, commercial enterprises and residential clients for over 75 years. With corporate headquarters in Springfield, Virginia, Interstate is a $100 million enterprise employing over 200 professionals, maintaining a fleet of over 300 vehicles and over 1,500 global service partners.

100-249 employees

Jobs from this Employer

See all jobs from AEM, Inc.

Location/Work Site Information

Address: 5801 Rolling Road, Springfield, VA 22152

Work At Home option:

Public Transportation Accessible:

Location/Work Site Industry (NAICS):

Used Household and Office Goods Moving (484210)

Compensation and Hours

Salary Range: $25,300.00 - $92,194.29 Year DOE (Depends on Experience) Benefits Provided: 401K, Dental, Flexible Benefit Account, Holidays, Life Insurance, Medical, Sick Leave, Travel Allowance, Tuition Assistance, Vacation, Vision Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular

Day Shift

Evening/Swing Shift

Night/Graveyard Shift

Rotating Shift

Split Shift

Flexible Shift

12AM

12PM

Hours per Week:
40

View what local employers are paying Claims Adjusters, Examiners, and Investigators

Work Experience

Minimum Experience Required: 36 months

Education and Training

Minimum Education Level Required: High School Diploma or Equivalent

Required License/Certification: No

Related Education Opportunities

Skills Required

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Specialized Job Requirements

Occupation Information

Occupation:

Claims Adjusters, Examiners, and Investigators

Other Matching Jobs:

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Jobs Available

This section shows the number of job openings advertised online in Fairfax County, VA for Claims Adjusters, Examiners, and Investigators and for the related occupational group of Business and Financial Operations Occupations on June 5, 2024 (Jobs De-duplication Level 2).

This table contains Occupation, and Job Openings
Occupation	Job Openings
Claims Adjusters, Examiners, and Investigators	18
Business and Financial Operations Occupations	2,306

There were 18 job openings advertised online in Fairfax County, VA for Claims Adjusters, Examiners, and Investigators on June 5, 2024. There are also 2,306 job openings advertised online for the related occupation group of Business and Financial Operations Occupations in Fairfax County, VA on June 5, 2024.

Source: Online advertised jobs data

Career Ladder

Personal Requirements

Knowledge:

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Abilities:

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Work Styles:

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Nature of the Work

Importance:

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Work Activities:

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Tasks:

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Tools and Technology Skills:

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