WI3668390

1

Vocational Degree

Associate Degree

Unspecified

40

JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and
growing. We invest in our people. We care and make a positive
difference. It\'s an exciting and important time to be a part of
Northwestern Mutual. We\'re strong, innovative and growing. And we want
you to grow with us. This class has a start date of July 8th, 2024
Bilingual and non bilingual openings! This is a Hybrid role for
Franklin, WI 3 days on site and 2 days work from home. Primary Duties
and Responsibilities Delivers a personalized and remarkable experience
for our clients by answering their questions, providing servicing
options and helping them with their products or services in a call
center environment Becomes proficient at resolving inquiries and
transactions from Financial Reps and clients on basic and intermediate
(semi-complex) level calls and transactions which requires a basic
understanding of a risk product. Resolves routine problems by following
defined standard process and evaluating solutions. Takes responsibility
of the client experience to make a difference by connecting with the
client and seeing things from their point of view. Handles phone and
transactional responsibilities while adhering to strict confidentiality
and privacy standards. Fosters a professional relationship with our
clients to enhance brand loyalty. Exhibits consistent and appropriate
style and customer focused approach to a variety of customers and
customer situations. Uses available resources to effectively and
accurately complete routine cases. Qualifications Associates degree in
business or related field or equivalent combination of education and
experience. Previous customer service experience preferred. Effective
written and verbal communication skills. Ability to multi-task and
handle high volume of calls/case load with the greatest possible degree
of accuracy. Organization skills with the ability to prioritize tasks.
Ability to welcome change and embrace continuous improvement in a
fast-paced work environment. A strong desire to continuously learn and
improve. Demonstrated problem solving skills and ability to provide
options. Demonstrated computer experience with solid keyboarding skills
and proficiency with current software packages. Ability to navigate
multiple systems and applications to complete standard requests.
Successful completion of any required testing. #LI-Hybrid #IN-POST
#LI-POST This position has been classified as an Associated Person under
NMIS guidelines and requires fingerprinting and completion of required
form. Required Certifications: Non-Registered Fingerprinted - FINRA
Compensation Range: Pay Range - Start: \$17.65 Pay Range - End: \$26.48
Northwestern Mutual pays on a\... For full info follow application link.
EEO/AA Employer/Vets/Disability \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/76E22D699BB1473D Qualified females, minorities,
and special disabled veterans and other veterans are encouraged to
apply.