WI3832028

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: As the Area Customer Experience Supervisor for the
North CentralSuper District, you will drive the standardization and
optimization of processes that drive the Customer Experience with the
Inside Sales team and will adhere to the metrics that have been
developed to measure these outcomes in relation to our organizational
goals. In this role, you will oversee three critical workstreams:
customer value & optimization, customer experience representatives
development, training & optimization, and CX operations improvement. As
the leader, you will remove barriers, escalate issues, and provide the
resources needed to build and empower an effective team. You will also
ensure the team meets critical milestones, divisional commitments, and
financial goals and timelines. This is a hybrid position supporting the
North Central Super District with the following branches in Wisconsin:
Appleton, Wausau and Wisconsin Rapids. Primary Duties: Execute Crescent
Electric\'s strategy to optimizing the Customer Experience and Service
framework in accordance with customer expectations and ensuring the
realization of profitability Lead the optimal team support structure and
talent to support the design, changes and deployment Lead, and manage
Inside Sales team across multiple geographical locations Collect and
provide analysis to ensure service optimization Drive the business
forward through continued leadership and insights while developing and
strengthening the service workforce Drive the performance, development
and growth of the Customer Experience Team Directly supervise a team of
approximately 10 Customer Experience Representatives. Responsible for
employee development and training in collaboration with Area Customer
Experience Manager and corporate Training department Drive field level
profitability through various methods in conjunction with the corporate
Pricing Team and field level analysts Be the point of contact for
communicating any field feedback to the corporate Supply Chain and
Pricing teams Qualifications: Bachelor\'s degree from four-year college
or university; and minimum of five years of experience and/or training;
or equivalent combination of education and experience. Valid driver\'s
license. Strong team player who operates with high levels of integrity,
trust and respect for the individual. Must take an authentic approach to
collaboration leading to a collective success across the broader
end-to-end organization In-depth knowledge of all facets of a
distributorship. Experience in training and developing employees. Strong
analytical and problem solving skills. Physical Demands: Occasionally
standing and walking. Most of the time sitting, use of\... For full info
follow application link. CESCO is an Equal Opportunity Employer:
Candidates are subject to reference checks, credit, criminal background
and DMV checks, assessments, and a post-offer drug screen.
EOE/M/F/Vets/Disability \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/81561BE3B01F4C1E