Search jobs at Accenture

As a Customer Service Associate, you will assist achieving team goals by answering questions for users with account related queries. Key Responsibilities: Address the query by provide clarification about what caused it and educate users on how to effectively utilize the platform. Outbound calling and assisting end users with various query types are key to high customer satisfaction. Proactively ask question and maintain an awareness of the clients business, operational activities, and processes within their team area. Communicate information and escalate to Team leads, QAs, SMEs, and ...

Key Responsibilities: Provide quality customer service, to our end users which drives customer experience and key metrics that will be measured for accuracy and timeliness. Assistagents with questions and best practices, provide coaching and guidance to handling customers, resolving queries, and fostering a positive customer, client, and internal stakeholder relationship. Maintains an awareness of the clients business, operational activities, and processes. Communicaterelevant information to Team Leads and escalate issues or complex delivery items. Must be flexible to work any shift between ...

Quality Analysts (QA) are responsible for performing audits, providing feedback, root cause analysis in the event of a metric or service level miss, and accuracy across the team and scorecards. Perform a deep dive on the accuracy of the incoming request, which includes how the overall customer experience was handled. Conduct root cause analysis and other data calibration with the team, the client, and internal stakeholders. Act as liaison with Managers and Team Leads to ensure consistent quality measurements throughout the operation. Analyze Customer Satisfaction Survey results, where ...

The WFM Analyst will help with building workforce management models to match the specific needs of the project. Main responsibilities include demand capacity updates, Ad Hoc headcount calculations, facilitate game planning meetings and support of new launches. Analyze the impact of volume, average handle time (AHT\) and shrinkage on staffing requirement. Advise on staffing needs, short term shift pattern adjustments, and performance issues impacting service levels. Must be flexible to work any shift between 5:00 am 12:00 am PT including weekends and holidays.

Key Responsibilities: Communicate effectively with the team to deliver key messages and vision from management including daily huddles, metric review, target setting, and providing visibility on responsibilities within the team. Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators. Provide guidance, escalation handling, agent support, and performance management. Lead huddles with the team to drive results, monitor progress, and track status frequently throughout the day, flagging risks when they ...

As anAccenture Flexemployee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the worlds leading professional services ...

These reports will be designed, and built to showcase the operational performance, areas of opportunities, and key areas of focus to strengthen the health of the delivery team. Build reports and seek automation, performance improvement or innovation. Work with the Quality Analyst, the Operations Managers, and the agents in training and helping identify areas of upskill based on data, performance metrics, customer satisfaction, and overall business key indicators and metrics. Participate in quality audits and produce reports to enable and streamline the internal, client, and customer meetings. ...

The Work: Implement complex Oracle HCM solutions for our global clients that transform, simplify, and drive better insights into their HR functions. Contribute to large-scale, global work streams requiring specific knowledge of Oracle across the HCM suite including Recruiting, Core HR, Payroll, Talent, etc. Support and lead teams to design, configure, prototype, test, and deploy Oracle solutions and ensure that all the pieces work together seamlessly. Guide the testing cycles teams as well as perform cutover activities as required for go-live preparation. The amount of travel will vary from 0 ...

The Work: Implement complex Oracle HCM solutions for our global clients that transform, simplify, and drive better insights into their HR functions. Contribute to large-scale, global work streams requiring specific knowledge of Oracle across the HCM suite including Recruiting, Core HR, Payroll, Talent, etc. Support and lead teams to design, configure, prototype, test, and deploy Oracle solutions and ensure that all the pieces work together seamlessly. Guide the testing cycles teams as well as perform cutover activities as required for go-live preparation. The amount of travel will vary from 0 ...

Key Responsibilities: Communicate effectively with the team to deliver key messages and vision from management including daily huddles, metric review, target setting, and providing visibility on responsibilities within the team. Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators. Provide guidance, escalation handling, agent support, and performance management. Lead huddles with the team to drive results, monitor progress, and track status frequently throughout the day, flagging risks when they ...

Key Responsibilities: Utilize strong SQL & Python skills to engineer sound data pipelines and conduct routine and ad hoc analysis to assess the performance of legacy products and the saliency of new features. Build reporting dashboards and visualizations to design, create and track campaign/program KPIs. Perform analyses on large data sets to understand drivers of operational efficiency. Manage end-to-end process of analytic tooling feature development, including request intake, requirements evaluation, cross-functional team alignment, feature execution, QA testing, and stakeholder ...

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, ...