Job Summary:

You will be responsible for engaging with customers on behalf of Moore company. The customer services Representative duties include answering phone calls or emails from customers to answer questions, participating in meetings with your team to discover new communication tactics, and maintaining expert knowledge about our products or services to best help customers.

Supervisory Responsibilities:

• Working with a team of CSRs and other departments to find appropriate solutions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Provides seamless full-service production coordination, from beginning to end, as the primary internal point of contact for the customer, sales, production, and administration. Customer Service is ultimately responsible for achieving this goal regardless of the level of support provided by sales and/or production.
• Obtains job information from the customer that is complete, concise, current, and in writing.
• Develops key relationships with internal resources to assist with problems.