After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking In-Room Dining Manager to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
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Classification: Full-Time
Shift: Various – must be available weekdays, weekends, and holidays.
Pay Rate: The annual salary range for this role is $90,000 - $100,000 and is based on applicable and specialized experience and location.
In this role, you will be overseeing the day-to-day operations of In-Room Dining, reporting to the Assistant Director of Food & Beverage and overseeing 30 Team Members.
Waldorf Astoria New York invented Room Service and we continue to find ways to raise the bar. From sumptuous breakfast to delicious dinners to late night bites and treats en suite, our renowned in-room menu is always here to delight our guests.
The ideal candidate must be an exceptional leader with a passion for creating extraordinary experiences, a talent for training and developing others, and experienced in all aspects of restaurant operations (ex. financial performance, social media reputation, local market capture, and employee relations). At least 3-5 years of management experience in an in-room dining environment is required. Experience managing a unionized work environment is preferred.
What will I be doing?
As an In Room Dining Manager, you will be responsible for managing in room dining operations to deliver an excellent Guest experience. An In Room Dining Manager will also be required to manage, train, and develop team members and optimize sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Provide effective leadership to the In Room Dining team to ensure targets are met and exceeded both for the hotel and individual development
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of Food and Beverage
- Optimize sales and contain costs, identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars
- Maintain strong internal control environment and compliance to hotel/company policies and procedures
The following outlines the required qualifications for the Restaurant Assistant General Manager:
- Prior Restaurant Management experience in In-Room Dining.
- Significant experience managing a unionized or organized workforce.
- No less than 3-5 years of substantial work experience in Restaurant Management.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Prior Restaurant Management experience in a Forbes 5-Star hotel or equivalent.
- Committed to delivering high levels of customer service
- High level of IT proficiency