WI3667978

1

First Shift (Day)

40

JOB REQUIREMENTS: Duties and Responsibilties of Job: What will your job
involve? \* Sales & Customer Service: \* Fulfilling purchase orders and
ensuring on time delivery of product \* Customer facing interactions
regarding new and existing business. \* Customer service enquiry
management and processing \* Demonstrates common-sense judgment when it
comes to resolving customer issues \* CRM software management to support
sales leader and sales staff in analysis of key KPIs \* Supply Chain &
procurement: \* 3rd party shipping management (including setup, quotes,
customer delivery estimates) \* Product Returns management \* Support
procurement officer where necessary to manage and coordinate supplier
orders and other procurement initiatives. \* Operations: \* Support in
adhoc operational duties where required by the production leader. \*
Skills / Attributes \* Must be able to multitask and achieve multiple
deadlines across a variety of functions monthly. \* Exceptional
Microsoft office skills, particularly excel and PPT. \* Familiar with
Customer Relationship Management (CRM)tools. Zoho is beneficial. \*
Assisting with small projects/tasks throughout the office. \* Provide a
positive and optimistic outlook to co-workers and customers. \*
Self-motivated to problem-solve and leverage a team to drive resolutions
for a customer. \* Relationally driven, you will enhance and strengthen
relationships and drive a culture focused on customer service. \*
Flexible, adaptable and able to prioritize, no two days are the same! \*
Strong attention to detail in checking work quality and accuracy. \* 1+
years of administrative and customer service experience within retail or
hospitality or corporate will be beneficial. \* Exceptional
communication skills both written and verbal with record-keeping
discipline . \* Proven experience in improving processes and procedures.
Who are we looking for? \* Someone with initiative, discipline and
focus; who has a passion for problem-solving, building relationships,
and delivering a great customer experience. As a lead within our
customer service team, you will both directly interact with our
customers, as well as driving behavior of other team members to deliver
a quality customer experience. Our ideal candidate initiates - they do
not wait for someone else to provide direction, they take ownership and
first and foremost focus on ensuring our customers get fast issue
resolution and have a wonderful experience working with us. Here\'s some
of the skills and attributes that would make you a great fit candidate:
\* Self-motivated to problem-solve and leverage a team to drive
resolutions for a customer \* Relationally driven, you will enhance and
strengthen relationships and drive a culture focused on customer service
\* Flexible, adaptable and able to prioritize, no two days are the same!
\* Strong attention to detail in checking work quality and accuracy \*
Demonstrates common-sense judgment when it comes to resolving customer
issues \* Ability to lead and motivate a team while modelling a strong
code of ethics and respect for others \* 2+ years of administrative and
customer service experience within retail or hospitality or corporate
will be considered \* Ability to talk to a position or instances where
you have provided leadership in your role \* Intermediate to Advanced
computing skills (Microsoft office suite etc.) \* Salesforce experience
would go a long way! \* Good communication skills both written and
verbal with record-keeping discipline \* Ability to work weekends,
holidays or flex hours as needed by production demands \* Proven
experience in improving processes and procedures If this sounds like the
role for you, or somebody you know then we look forward to speaking with
you! To find out more of what a day in the life with our customer
service team lo To view the full job description please use the link
below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg1OTc2Ljg3NzBAZGFuaWVsc2hlYWx0aGNvbXAuYXBsaXRyYWsuY29t
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg1OTc2Ljg3NzBAZGFuaWVsc2hlYWx0aGNvbXAuYXBsaXRyYWsuY29t

Attn: Human Resources - DANIELS SHARPSMART INC
111 W Jackson Blvd Ste 1900
EAST TROY, WI 53120