Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
- According to departmental guidelines, analyzes, investigates, and follows-up on denied and/or underpaid claims and patient balances to facilitate payment and resolution.
- Obtains reimbursement from responsible parties for agency services by direct contact as needed to facilitate reimbursement.
- Must be able to identify and communicate payer and/or system trends to Management.
- Maintains thorough knowledge of payer contract, regulations and guidelines, as well as State and Federal laws relating to billing and collection procedures to ensure accurate and compliant billing processes.
- Takes initiative and action to respond and resolve customer billing and collection inquiries in a timely manner.
- Accountable for outstanding customer service that drives quality and an exceptional customer experience. Position is located on the Newington Campus.