Consumer Services Coordinator

About this role

Are you ready to make an impact in your community? Our mission is to create a community where each individual with a developmental disability has the opportunity to live a healthy, productive, and inclusive life. NLACRC empowers people with developmental disabilities to have an opportunity to achieve their fullest potential in all aspects of life. 

 

Apply today to help make an impact tomorrow!

 

The Position and Job Summary

• Provides information, advocacy, and service arrangements for consumers and families.
• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.
• This position serves consumers 3-14 years of age.

Compensation

This position is a non - exempt. Regular Salary: $25.82 - $28.50 per hour.

Education & Experience

• Bachelor's degree in psychology, social work, sociology, or related human services field.
• At least two years of related experience preferred
• A Master's degree in a related subject may be substituted for experience. 

Skills and Abilities

• Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities.
• Good organizational skills.
• Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.       

Essential Requirements

• Requires meeting with individuals served and their families in their homes, in the community, or in our office location.
• Must be comfortable working with a high degree of independence.
• Frequent telephone, virtual, and out-of-office meetings required.  
• Valid California Driver's License and reliable transportation, or acceptable substitute, required.  
• Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination.
  • Accommodations may be requested for a religious or medical exemption from the COVID-19 vaccination requirement.

NLACRC Offers an Excellent Benefits Package

• Most positions are offered a hybrid – remote option
• Flex-schedule, including every other Friday off
• Robust Medical, Dental & Vision offerings
  • No cost for employee only plans
• Various Insurance and Retirement plans
• Eligibility for:
  • Service Loan Forgiveness program
  • Tuition Reimbursement Program
• PTO – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.