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Access Representative II
Date Posted: 03/13/2024
Job #: 2990671
Location: Denver
Position Summary
To schedule patient appointments for physician and ancillary services. To
accurately collect all necessary patient demographic and insurance
information. To maintain communications with both patients and clinical staff
regarding scheduling issues.
Essential Duties
Provides excellent customer service to patients, co-workers, physicians
and clinical staff. Greets customers on the telephone, assesses needs and
provides information and/or service requested. Directs patient calls to
appropriate departments.
Collects all necessary patient demographic, insurance and clinical
information and updates changes when needed.
Schedules new patient appointment using symptoms and clinical information
collected. Determines which physician and/or clinic can best serve the
patient. Schedules patient appointments for physician and ancillary services
in a timely and accurate manner. Accurately update and maintain patient wait
list.
Ensures that patient's insurance allows them to be seen with scheduled
physician at National Jewish.
Refers patients to financial counseling if necessary.
Ensures referrals for services are obtained. Communicates with utilization
management if necessary to ensure that services are authorized prior to the
...
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