We are seeking a Help Desk Representative who is looking for an opportunity tomulti-task and thrive in a fast-paced work environment. You will have the chance tointeract with all levels and departments within our company, ultimately providing technical advice and support to users and undertaking a technical troubleshooting role.The work schedule is Tuesday, Wednesday & Thursday from 10am - 7pm.
You Will:
Provide first level support for all systems and ensure appropriate escalation to specialist teams.
Support users within a particular area and aim to maintain an environment that enables them to perform their own role efficiently.
React to reported problems in a manner which keeps disruption to a minimum ensuring the user is kept up to date as to the status of any problems they have.
Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.
Ensure faults are identified and repaired in accordance with all relevant health and safety regulations.
Ensure repaired equipment is tested and performs to an agreed standard.
You Have:
Excellent customer service skills that could assist non-technical users in a professional and friendly manner.
PC literate with a good working knowledge of Microsoft Office and Outlook required.
Experience with Windows 7, XP, Vista and/or Windows 10 required.
Understanding of LAN and Networking concepts preferred.
Web programming experience (JavaScript, VBScript, HTML, PHP, C, C , CSS, XML, and SQL) preferred.
Troubleshoot computer related issues over the phone locally and to remote locations.
Plastipak is an Equal Opportunity Employer
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Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
