-

Informatics Technical Specialist (Tier 2 Integration Support)

Location United States - Illinois - Abbott Park Category Customer & Technical Support
Apply Now
JOB DESCRIPTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

  • An excellent retirement savings plan with a high employer contribution

  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position Informatics Technical Specialist (works out of a US remote location (near a major US airport) in the Molecular Division in Abbott. Our molecular Division delivers best-in-class innovative testing solutions for people around the world to provide answers to life’s critical health decisions.  We help people live full and healthy lives through our accessible, molecular-based solutions.

The Informatics Technical Specialist (ITS) primary job function is to serve a subject matter expert for support to our molecular diagnostics customers. These customers operate Abbott analyzers and assays and may require consulting/advisory support to resolve IT issues related to system connections, as well as the management of the results that are produced by Abbott analyzers.

Join our team to collaborate with commercial, applications, and service teams in integrating Abbott analyzers with customer middleware and LIS. You'll also provide ongoing support to helpline colleagues during escalations related to instrument connectivity. This role requires managing multiple projects simultaneously, acting as the technical expert and communication bridge to global support, field organizations, and customers for advanced support needs.

Key Responsibilities:

  • Serve as a technical expert in the end-to-end delivery of Digital Health applications, central to Abbott's consumer healthcare strategy.

  • Oversee complex IT implementations, testing, training, and escalation management.

  • Mentor and guide newer or less experienced employees in specific applications, leveraging your understanding of our application nuances.

  • Develop and deliver comprehensive training and support to internal teams, enhancing organizational IT competence and business retention.

  • Administer the "AbbottLink" proactive system monitoring tool in collaboration with global cross-divisional colleagues.

What You’ll Work On

  • The resource will apply their technical IT and networking knowledge to support Abbott Molecular customers’ requests regarding LIS and middleware connectivity for new instrument connections and adding of new assays.

  • Troubleshoot, diagnose and resolve complex IT networking issues, including analyzer connectivity to Lab Information Systems (LIS), workflow automation and middleware.

  • Careful communication with customers to understand complex problems, investigate a large variety of IT systems remotely, and quickly find a resolution to minimize downtime of analyzers.

  • Utilize ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.

  • Subject matter expert on cybersecurity and AbbottLink for remote services.

  • Communicates with peers, including teammates, sales, field service, global service support, and quality via phone, email, or instant messaging to collaborate and knowledge share.

  • Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, IT personnel, HIS and LIS personnel.

  • Responsible for implementing and maintain the effectiveness of the quality system

  • Activities will include RFI/RFP assistance.

Required Qualifications

  • Bachelor's degree required with preferred areas in computer science, informatics systems, medical technology or related fields.

  • 2 or more years of experience in Healthcare Industry Experience and at least 5 years of experience in IT as it pertains to this role and what it required to be successful. Examples would: Candidates must demonstrate strong knowledge of general networking, troubleshooting of HL7 and other industry standard interfacing protocols, including log analysis, knowledge of managing interface/integration engines e.g. Cloverleaf, DI, Mirth, Open Link, service technology (including troubleshooting application e.g. Wire Shark, workstation/desktop technology, internet protocols, remote connectivity and Microsoft Windows Server skills.

  • This is a remote position, mainly supporting Americas but with interactions with global teams. Must have reliable internet and dedicated office area for a quiet work environment. Must have flexibility with working hours for non-standard calls if needed.

  • Travel up to 25% is required. Must be near a US Airport in the Continental United States. Must have valid travel documents to fly within the United States.

Preferred Qualifications:

  • Areas of expertise should include virtual server, corporate virus protection (cybersecurity), back-up systems, firewalls, VPN client and tunnel technologies.

  • Education or experience in medical technology or clinical laboratory science with familiarity with laboratory workflow and operations is highly preferred.

  • More than 5 years of formal IT technical experience is required with additional experience in the hospital or laboratory information systems environment preferred.

  • Excellent communication, project management, problem-solving skills and attention to detail is required.

  • Effective customer interaction skills. Expertise in setting and managing customer and internal teams’ expectations.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.



The base pay for this position is $85,300.00 – $170,700.00. In specific locations, the pay range may vary from the range posted.

Close the popup

No locations found

Apply Now

Get notified for similar jobs

You'll receive updates once a week

Email should not be empty Please enter valid email
Success! Successfully subscribed for similar jobs Failure! You have already subscribed for this job Failure! Failed to subscribed for similar jobs

Get tailored job recommendations based on your interests.

Job seekers Also Viewed

  • National Advanced Clinical EP Specialist - Central Atlantic

    Location United States of America : Remote Category Customer & Technical Support

    Additionally, the successful candidate will exhibit: Positive attitude, leadership, desire and ability to lead the organization to ensure goals achievement, deep understanding of the complexities of m...

  • Cybersecurity Specialist

    Location United States of America : Remote Category Information Technology

    Cybersecurity Specialist is responsible for developing, implementing, and maintaining security governance frameworks, policies, and procedures, ensuring compliance with regulatory requirements, and pr...

  • Solutions Architect – Tibco Integration

    Location United States - Illinois - Waukegan Category Information Technology

    This role will be responsible for overseeing development and product integration roadmaps, develop best practices and standardized architectural frameworks. Design and implement TIBCO-based integratio...

  • Software Engineer, Data Visualization

    Location United States of America : Remote Category Research & Development

    Candidates will join a platform team building visualizations for bio-wearable sensor data and calculation libraries to support a modern React, React Native, and Golang-based tech stack to improve the...

  • Program Manager - Global Print & Conference Space Management

    Category Information Technology

    This position is responsible for managing the MPS global print services whereby you will manage strategy and drive the monitoring of key performance indicators (KPIs) and the effectiveness of print se...

No recommendations found

Similar Jobs

No recommendations found

Job Id 31113268 Location United States - Illinois - Abbott Park Medical surveillance Not Applicable Division AMD Molecular Travel Yes, 25 % of the Time Additional Location Significant work activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day); Driving a personal auto or company car or truck, or a powered piece of material handling equipment; Keyboard use (greater or equal to 50% of the workday)

CREATING POSSIBILITIES

sales-static-events
INNOVATIVE BENEFITS
We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.
sales-working-phenom
DIVERSITY & INCLUSION
We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.
sales-working-phenom
SUSTAINABILITY FOR OUR FUTURE
At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

WE'RE RECOGNIZED AROUND THE WORLD

img1
DOW JONES SUSTAINABILITY INDEX
img1
BEST CORPORATE CITIZENS
img1
FORTUNE CHANGE
THE WORLD
img1
FORTUNE'S MOST ADMIRED COMPANIES
img1

JOIN OUR TALENT COMMUNITY
We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.
JOIN NOW
AN EQUAL OPPORTUNITY EMPLOYER

Abbott welcomes and encourages diversity in our workforce including Minorities, Women, Individuals with Disabilities and Protected Veterans.

> EEO (ENGLISH)               > EEO (SPANISH)                > PAY TRANSPARENCY NONDISCRIMINATION PROVISION

We provide reasonable accommodation to qualified individuals with disabilities. U.S. residents only: To request accommodation, please call 224-667-4913 or email corpjat@abbott.com.