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Onsite - Work onsite all of the time

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$14.00

Per Hour

Position range in Florence, AL Metropolitan Statistical Area $9.51 - $11.65 Per hour

Front Desk Supervisor Marriott Shoals Hotel & Spa Occupation: Hotel, Motel, and Resort Desk Clerks

Location: Florence, AL - 35630 Positions available: 1

Job #: 3664314 Work At Home option: No

Posted: 4/5/2024 Updated: 4/9/2024 Expires: 6/4/2024

Source: alabamaworks.alabama.gov Site: alabamaworks.alabama.gov

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Job Requirements

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Job Description

As a member of our hospitality team, the primary responsibility of a Front Desk Supervisor is to provide effective leadership and supervision to the associates and ensure smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service.
Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere.
Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction.
Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests.
Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort.
Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions.
Greet guests in a professional manner, providing a warm and friendly arrival experience.
Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction.
Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations.
Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations.
Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information.
Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction.
Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy.
Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience.
Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy.
Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions.
Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Employer Research

Marriott Shoals Hotel & Spa
Is a Private Sector employer
https://www.marriott.com/hotels/travel/mslmc-marriott-shoals-hotel-and-spa/

Company Profile:
Treat yourself to upscale elegance at Marriott Shoals Hotel & Spa. Our resort boasts an unbeatable location in Muscle Shoals, an area of vibrant music history. Come explore where Aretha Franklin, Otis Redding and Bob Dylan recorded some of their hits. We are also moments away from the University of North Alabama and Wilson Lake. Renew your body and mind at our on-site spa, where you can indulge in massages and facials. Bring relaxation to completion in our stylish rooms and suites. We surround you with comfort thanks to our complimentary Wi-Fi, plush bedding and convenient room service. Worked up an appetite? Create new memories as you dine at 360 Grille, our revolving restaurant. For a more casual meal, visit Swampers Bar and Grille. When it comes to your event, we cover every aspect of your hosting needs. Utilize our 19 sophisticated venues, catering options and planning services. During downtime, make a splash at our indoor and outdoor pool. At Marriott Shoals Hotel & Spa, expect an unforgettable stay.

250-499 employees

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Location/Work Site Information

Address: 10 Hightower Place, Florence, AL 35630

Work At Home option:

Public Transportation Accessible:

Yes

Location/Work Site Industry (NAICS):

Hotels (except Casino Hotels) and Motels (721110)

Cost of Living:

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Compensation and Hours

Salary Range: $14.00 (minimum) Not Applicable Benefits Provided: Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular

Day Shift

Evening/Swing Shift

Night/Graveyard Shift

Rotating Shift

Split Shift

Flexible Shift

12AM

12PM

Hours per Week:
Hours Vary

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Work Experience

Minimum Experience Required: Not Specified

Education and Training

Minimum Education Level Required: No Minimum Education Requirement

Required License/Certification: No

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Skills Required

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Specialized Job Requirements

Test Requirement: Employer will perform testing - Background Checks

Minimum Age Requirement: 18. Reason for Age Requirement: Insurance.

Occupation Information

Occupation:

Hotel, Motel, and Resort Desk Clerks

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Jobs Available

This section shows the number of job openings advertised online in Lauderdale County, AL for Hotel, Motel, and Resort Desk Clerks and for the related occupational group of Office and Administrative Support Occupations on May 20, 2024 (Jobs De-duplication Level 2).

This table contains Occupation, and Job Openings
Occupation	Job Openings
Hotel, Motel, and Resort Desk Clerks	3
Office and Administrative Support Occupations	38

There were 3 job openings advertised online in Lauderdale County, AL for Hotel, Motel, and Resort Desk Clerks on May 20, 2024. There are also 38 job openings advertised online for the related occupation group of Office and Administrative Support Occupations in Lauderdale County, AL on May 20, 2024.

Source: Online advertised jobs data

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Personal Requirements

Knowledge:

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Abilities:

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Nature of the Work

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Tasks:

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