Technical Operations Engineer, Techstop Support
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Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 1 year of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.
Preferred qualifications:
- Experience with scripting languages (e.g., Python).
- Experience troubleshooting applications in a networked environment.
- Experience troubleshooting issues for multiple operating systems.
- Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills.
About the job
Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
Responsibilities
- Provide user support that includes root cause analysis of IT issues on multiple technologies and platforms (e.g., hardware, software, tools, services, networks, integrated video and audio conferencing equipment).
- Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys, and prioritize solutions.
- Partner and lead peers, vendors, and other technical support teams to coordinate troubleshooting processes and resolution for issues.
- Develop scripts, tools, processes or solutions to prevent problems, improve user productivity and automate recurring tasks as part of longer term and global service improvements.
- Participate in or lead IT projects, ensuring that projects are designed and planned well, focusing on delivering a solution or technical improvement.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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