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76 results for Customer Experience Specialist in San Diego, CA

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We are looking for a compassionate and dedicated Customer Experience Specialist to join a wonderful non-profit in San Diego, California. In this Contract-to-Permanent role, you will play a vital part in connecting individuals with essential services and support, helping to strengthen communities and improve lives. If you are passionate about providing exceptional service and making a meaningful impact, we encourage you to apply.

Responsibilities:

• Respond to incoming calls and inquiries, offering accurate information, referrals, or assistance based on client needs.

• Accurately document all client interactions in web-based systems in a timely manner.

• Stay informed about available services, programs, and resources to provide up-to-date information to clients.

• Work collaboratively with internal teams to address and resolve client concerns effectively.

• Deliver exceptional customer service by maintaining an attentive and empathetic tone in all interactions.

• Utilize various computer programs, including CRM systems, to manage and track client information and service delivery.

• Assist with billing or benefit-related questions to ensure clients receive accurate information.

• Handle customer concerns efficiently, ensuring a positive resolution to their inquiries or issues.

• Support the team in maintaining compliance with organizational standards and protocols.

• Adapt to evolving systems or processes to enhance service delivery as needed.

• Associate’s degree or higher preferred; equivalent experience combined with post-secondary education will be considered.

• Minimum of 1 year of experience in a call center or customer service role.

• Background in public health, social work, psychology, sociology, criminology, or similar fields is highly desirable.

• Strong verbal and written communication skills, with the ability to convey information clearly and empathetically.

• Ability to manage multiple tasks efficiently while maintaining a high level of accuracy and professionalism.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

76 results for Customer Experience Specialist in San Diego, CA

Customer Experience Specialist We are looking for a compassionate and dedicated Customer Experience Specialist to join a wonderful non-profit in San Diego, California. In this Contract-to-Permanent role, you will play a vital part in connecting individuals with essential services and support, helping to strengthen communities and improve lives. If you are passionate about providing exceptional service and making a meaningful impact, we encourage you to apply. Responsibilities:• Respond to incoming calls and inquiries, offering accurate information, referrals, or assistance based on client needs.• Accurately document all client interactions in web-based systems in a timely manner.• Stay informed about available services, programs, and resources to provide up-to-date information to clients.• Work collaboratively with internal teams to address and resolve client concerns effectively.• Deliver exceptional customer service by maintaining an attentive and empathetic tone in all interactions.• Utilize various computer programs, including CRM systems, to manage and track client information and service delivery.• Assist with billing or benefit-related questions to ensure clients receive accurate information.• Handle customer concerns efficiently, ensuring a positive resolution to their inquiries or issues.• Support the team in maintaining compliance with organizational standards and protocols.• Adapt to evolving systems or processes to enhance service delivery as needed.

Customer Experience Specialist Position Summary: We are seeking a compassionate and highly motivated Social Services Representative to join our dedicated call center team. In this role, you will be the first point of contact for individuals seeking support, providing information, referrals, and empathetic guidance to connect them with the resources they need. This position is ideal for someone who thrives in a fast-paced environment, values social impact, and enjoys speaking with people from diverse backgrounds.Key Responsibilities:<ul><li>Answer a high volume of inbound calls from individuals in need of support or information regarding social services.</li><li>Actively listen, assess needs, and provide accurate referrals to local programs, government benefits, and nonprofit partners.</li><li>Maintain thorough knowledge of available services including housing, food assistance, mental health, substance use, employment, and financial aid.</li><li>Document all call interactions, service requests, and referrals accurately in the database.</li><li>De-escalate crises with empathy, professionalism, and urgency while following proper protocols.</li><li>Collaborate with internal departments and community organizations to ensure clients receive comprehensive support.</li><li>Meet established call metrics and quality assurance standards.</li></ul>

Customer Experience Specialist Position Summary: We are seeking a Customer Experience Specialist who is passionate about making a meaningful impact in the lives of others. As the first point of contact in our high-volume call center, you will play a crucial role in ensuring individuals seeking help feel heard, supported, and guided to the appropriate services. This position is ideal for someone with a heart for social work, strong communication skills, and a calm, empathetic presence.Key Responsibilities:<ul><li>Answer and manage a high volume of inbound calls with professionalism and compassion.</li><li>Assess caller needs and provide appropriate information, referrals, or crisis support.</li><li>Utilize internal databases and resource directories to identify and connect callers to available services.</li><li>Document interactions accurately and efficiently in the client management system.</li><li>Escalate emergency or complex calls to appropriate supervisors or service providers.</li><li>Maintain up-to-date knowledge of community resources and program eligibility requirements.</li><li>Uphold the organization’s mission and values in all interactions.</li></ul>

Non-Profit Customer Experience Specialist We are looking for a dedicated Customer Experience Specialist to join our mission-driven non-profit team in San Diego, California. In this role, you will serve as a vital link between individuals and the services they need, ensuring compassionate support and accurate information delivery. This role will sit out of a fast-paced call center and will require the ability to conduct emotionally challenging conversations. We are offering this as a Contract-to-Hire position with long term hire after a contract period of 6 months. This will be a fully onsite position with an assigned 8 hour shift between the hours of 7:00am-5:30pm Monday through Friday. Upon hire and proven performance standards after 6 months, there is opportunity for a hybrid schedule with 3 days remote, and 2 in office along with a full benefits package. If you are passionate about working in social services and the opportunity to make a meaningful impact in the community, then this position is for you. Responsibilities:• Respond to incoming calls and inquiries, providing accurate information, referrals, and assistance based on client needs.• Record all client interactions promptly and precisely in web-based systems to maintain accurate documentation.• Stay informed about current services, resources, and programs to offer effective guidance.• Collaborate with colleagues and internal teams to address client concerns and ensure their needs are met efficiently.• Deliver exceptional customer service in every communication, maintaining professionalism and empathy.• Utilize multiple systems, including CRM platforms such as Salesforce and other software tools, to manage client data and communication effectively.• Assist clients in navigating billing, benefit functions, and other service-related processes.• Monitor call metrics using performance tools and meet metric quotas• Uphold the organization’s mission of compassionate outreach and equitable support in all interactions.

Non-Profit Customer Support Specialist We are looking for a compassionate and dedicated Customer Experience Specialist to join our non-profit team in San Diego, California. In this role, you will serve as the first point of contact for individuals seeking vital services, ensuring each interaction is handled with care and attention to detail. This is a Contract-to-Permanent position within a mission-driven, non-profit organization that values community impact and client-centered support. Responsibilities:• Respond to incoming calls and inquiries, offering accurate information, referrals, or assistance based on the needs of the caller.• Record all client interactions promptly and precisely in web-based systems to maintain accurate records.• Stay informed about available services and resources to provide up-to-date and relevant guidance.• Collaborate with internal teams to resolve client concerns and ensure their needs are effectively addressed.• Deliver exceptional customer service in all communications, maintaining a meticulous and empathetic approach.• Utilize various software tools such as CRM platforms to manage and document tasks efficiently.• Assist customers with billing and benefit-related inquiries while ensuring clarity and resolution.• Support the team in maintaining operational efficiency by adhering to established protocols and procedures.• Contribute to the improvement of processes by providing feedback and suggestions based on client interactions.

Customer Service Associate Our client is looking for a dedicated and personable Customer Service Associate to join their team and provide exceptional support to customers. Whether answering questions, solving problems, or managing inquiries, your role will be critical in fostering positive relationships with customers and ensuring their needs are met. This position is perfect for someone who is empathetic, enjoys problem-solving, and thrives in a fast-paced environment. Key Responsibilities:<ul><li>Respond promptly to customer inquiries via phone, email, or chat, ensuring professional and courteous communication at all times </li><li>Handle complaints and provide appropriate solutions, ensuring customers leave satisfied and supported.</li><li>Process orders, changes, or returns accurately and efficiently.</li><li>Maintain knowledge of company products and services in order to address customer questions with confidence.</li><li>Document customer interactions in the CRM system, keeping records accurate and organized.</li><li>Collaborate with team members and other departments as needed to resolve customer concerns and improve overall service delivery.</li><li>Monitor and meet customer service metrics such as response time, resolution time, and satisfaction rates.</li></ul>

Client Services Specialist We are looking for a dedicated Client Services Specialist to join our team in Irvine, California. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer experiences by managing client interactions and handling various administrative tasks. This position offers the opportunity to work in a dynamic environment where your organizational and communication skills will be highly valued. Responsibilities: • Provide excellent customer service by addressing client inquiries and resolving issues in a timely and detail-oriented manner. • Manage accounts payable and accounts receivable processes with accuracy and efficiency. • Utilize CRM systems to maintain and update client records, ensuring data integrity. • Process financial transactions and reports using accounting software systems such as ADP and Concur. • Coordinate administrative tasks, including scheduling, document management, and answering inbound calls. • Support the team by managing office operations and ensuring smooth workflow. • Assist with the preparation and submission of financial documents and expense reports. • Handle software tools like Dentrix and About Time to streamline operations and enhance productivity. • Collaborate with internal teams to improve client satisfaction and operational efficiency. • Monitor and report on key performance metrics to track service quality and identify areas for improvement.

Customer Service Representative Do you have a passion for helping others and thrive in a customer-focused environment? Our client is seeking a Customer Service Representative (CSR) who will play a vital role in delivering exceptional service and support to their customers. If you’re a problem solver with excellent communication skills, we want to hear from you! Key Responsibilities:<ul><li>Providing outstanding service to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.</li><li>Managing incoming calls, emails, and chats with professionalism and empathy.</li><li>Accurately processing orders, returns, and account updates in a timely manner.</li><li>Proactively identifying and troubleshooting customer concerns, escalating issues when necessary.</li><li>Maintaining comprehensive knowledge of company products, services, and policies to offer effective solutions.</li><li>Documenting interactions and transactions within the customer relationship management (CRM) system.</li><li>Collaborating with internal teams to ensure customer needs are met and satisfaction is prioritized.</li></ul>

Customer Service Representative Our client is a growing company committed to delivering exceptional service and value to its customers. Known for its dedication to customer satisfaction and operational excellence, the company is seeking a friendly, efficient, and solution-oriented Customer Service Representative to join its team. The Customer Service Representative will act as the first point of contact for customers, providing information, resolving issues, and ensuring a positive customer experience. The ideal candidate is patient, empathetic, and enjoys problem-solving in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a prompt and professional manner</li><li>Resolve product or service concerns by clarifying the customer’s issue, determining the cause, and identifying the best solution</li><li>Document customer interactions and maintain accurate records in the system</li><li>Collaborate with internal departments to resolve complex customer issues</li><li>Provide product/service information and guidance to customers</li><li>Follow communication procedures and guidelines to maintain consistent service quality</li><li>Escalate unresolved issues to appropriate teams when necessary</li></ul>

Customer Service Representative Our client is committed to delivering exceptional service and support to our customers. We pride ourselves on creating a positive customer experience and maintaining a team-oriented, respectful work environment. We are looking for a dedicated Customer Service Representative to join our growing team. As a Customer Service Representative, you will be the first point of contact for our customers, providing prompt, helpful, and courteous assistance. You’ll play a key role in resolving issues, answering inquiries, and ensuring customer satisfaction across multiple channels. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Provide accurate information about products, services, and policies</li><li>Resolve customer complaints or concerns efficiently and professionally</li><li>Document customer interactions and maintain detailed records</li><li>Process orders, returns, and account updates as needed</li><li>Collaborate with internal departments to ensure customer needs are met</li><li>Stay up to date on company offerings and procedures to provide informed support</li></ul>

Customer Service Associate Robert Half is actively seeking a Customer Service Associate for a temporary-to-hire opportunity with a nonprofit call center. If you thrive in a people-focused role and are passionate about supporting community-centered initiatives, this job could be your next great career move. As a Customer Service Associate, you’ll be the front line of communication, helping clients, donors, and community members with their questions, concerns, and contributions. Your dedication and strong interpersonal skills will enable you to deliver exceptional service while promoting the mission of the nonprofit organization. Key Responsibilities<ul><li>Professionally answer incoming calls and provide information about the organization's programs and services.</li><li>Process donations, assist with donor inquiries, and resolve issues promptly and efficiently.</li><li>Proactively address client concerns with empathy and professionalism.</li><li>Maintain accurate records of customer interactions and transactions using CRM tools.</li><li>Collaborate with team members to resolve complex issues and improve service delivery.</li><li>Meet performance metrics, including call handling time and customer satisfaction ratings.</li></ul>

Customer Service Representative Overview: Robert Half is partnering with a compassionate and impactful nonprofit organization to identify a Customer Service Representative who is dedicated to supporting individuals in need. This role is ideal for someone who is naturally empathetic, skilled in navigating difficult conversations, and driven by a desire to serve others - particularly those facing barriers related to housing, healthcare, employment, or crisis intervention.Key Responsibilities:<ul><li>Serve as the first point of contact for clients seeking resources or support, providing a welcoming and respectful experience.</li><li>Handle high-volume inbound inquiries by phone, email, or in-person, often involving sensitive or emotionally charged topics.</li><li>Actively listen to understand client concerns, demonstrating empathy, patience, and cultural sensitivity at all times.</li><li>Accurately assess client needs and refer to the appropriate internal program, case manager, or community resource.</li><li>Maintain detailed, confidential case notes in the organization’s CRM or client database.</li><li>Support intake and follow-up processes to ensure clients receive timely and complete assistance.</li><li>Work collaboratively with cross-functional teams to help deliver wraparound services.</li><li>Uphold organizational values of equity, dignity, and service in every interaction.</li></ul>

Customer Service Representative At Robert Half, we connect talented professionals with top companies to build successful businesses and fulfilling careers. We're currently seeking a Customer Service Representative for a client in San Diego, CA. As a Customer Service Representative, you will be the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive experience with our client’s products or services. This role requires excellent communication skills, a proactive mindset, and the ability to manage multiple tasks efficiently. Key Responsibilities<ul><li>Professionally handle incoming inquiries via phone, email, or chat to resolve customer concerns effectively.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues in a timely and empathetic manner.</li><li>Maintain up-to-date knowledge of company offerings to address customer needs effectively.</li><li>Utilize CRM software to document, track, and manage customer interactions.</li><li>Collaborate with internal teams to escalate complex issues and ensure resolution.</li><li>Identify opportunities to improve customer satisfaction and loyalty.</li><li>Meet or exceed individual and team performance metrics.</li></ul>

Customer Service Representative Our client is seeking a motivated and reliable Customer Service Representative to join their call center team on a temp-to-hire basis. In this role, you will be the first point of contact for customers, providing top-notch support and assistance while maintaining a friendly and professional demeanor. If you thrive in a fast-paced, service-oriented environment and enjoy solving problems, this could be the perfect opportunity for you to grow and transition into a permanent role. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound calls while maintaining exceptional customer service standards.</li><li>Listen actively to customer inquiries, provide accurate information, and resolve issues in a timely manner.</li><li>Document interactions in the company’s CRM or database, ensuring accuracy and attention to detail </li><li>Escalate customer concerns to the appropriate department when necessary, following up to ensure resolution.</li><li>Assist customers with account updates, billing inquiries, order tracking, and technical support as required.</li><li>Collaborate with team members to maintain a positive and productive work environment.</li><li>Strive to meet or exceed performance metrics, including customer satisfaction, call resolution times, and accuracy.</li></ul>

Customer Service Coordinator Position Summary: Robert Half is seeking a Customer Service Coordinator for a well-respected nonprofit organization dedicated to serving vulnerable communities. This role goes beyond traditional customer service—it’s about providing guidance, building trust, and ensuring individuals feel seen, supported, and connected to the help they need. The ideal candidate brings a balance of empathy and efficiency, thrives in fast-paced environments, and is passionate about making a difference in people’s lives.Responsibilities:<ul><li>Coordinate incoming client inquiries across multiple channels (phone, email, walk-ins) and route them to the appropriate departments or services.</li><li>Maintain service schedules, track appointments, and follow up to ensure clients receive timely care and support.</li><li>Serve as a point of contact for clients, staff, and partner organizations, offering accurate information and compassionate communication.</li><li>Manage intake forms, documentation, and case tracking in the organization’s client database with attention to detail and confidentiality.</li><li>Assist with troubleshooting issues and resolving concerns with professionalism and a trauma-informed approach.</li><li>Identify patterns in client feedback and service challenges, escalating urgent issues to supervisors when needed.</li><li>Support special projects or initiatives related to improving the client experience and service delivery process.</li></ul>

Customer Service Representative Are you passionate about delivering exceptional customer service while contributing to meaningful causes? Our client, a leading nonprofit organization in San Diego, CA is seeking a Customer Service Representative to join their team. This is an excellent opportunity for an empathetic, detail-oriented professional who thrives in a mission-driven environment. Key Responsibilities:<ul><li>Act as the first point of contact for donors, volunteers, and program participants, delivering high-quality service through phone, email, and live chat.</li><li>Provide accurate information about the organization’s programs, services, and events, ensuring clarity and alignment with the organization’s mission.</li><li>Process donations, event registrations, or membership applications while maintaining confidentiality and accuracy in donor records.</li><li>Assist with resolving inquiries, concerns, or issues in a professional and empathetic manner, escalating cases as needed for swift resolutions.</li><li>Collaborate with internal departments, such as development or marketing, to streamline responses and provide seamless support to stakeholders.</li><li>Maintain and update CRM or donor databases with precise documentation of client interactions and feedback.</li><li>Participate in customer service training opportunities to continually enhance skills and stay aligned with organizational goals.</li></ul>

Customer Service Representative Robert Half is seeking a dedicated Customer Service Representative for a temporary-to-hire opportunity within the call center of a nonprofit organization. This role is ideal for individuals passionate about making a difference in their communities while providing top-notch support to clients and donors. As the first point of contact, you will play an essential role in representing the nonprofit’s mission and ensuring the smooth handling of inquiries, issues, and donations. If you're a problem solver with excellent communication skills and a knack for building positive connections, we want to hear from you! Key Responsibilities<ul><li>Handle inbound and outbound customer calls in a professional, friendly, and empathetic manner.</li><li>Answer questions, address concerns, and provide accurate information about the organization's programs, events, or initiatives.</li><li>Process donations, manage donor inquiries, and resolve issues with accuracy and confidentiality.</li><li>Record and document call/interaction details efficiently in a customer relationship management (CRM) system.</li><li>Collaborate with other team members to ensure inquiries and concerns are resolved promptly.</li><li>Meet daily, weekly, and monthly performance benchmarks related to call volume, resolution time, and customer satisfaction.</li><li>Uphold the organization's mission and values in every interaction.</li></ul>

Customer Service Representative Robert Half is working with a well-established property management company that is looking to hire a Customer Service Representative to support their growing team. This company manages a diverse portfolio of residential and commercial properties and is known for its strong commitment to tenant satisfaction and operational excellence. In this role, you will serve as the first point of contact for tenants, property owners, and vendors—handling inquiries, resolving issues, and ensuring a high level of service is consistently delivered. The ideal candidate will have a background in customer service, preferably within the property management or real estate space, and possess strong communication and organizational skills. Key Responsibilities:<ul><li>Respond to inbound communications (calls, emails, in-person) regarding tenant concerns, maintenance requests, lease details, and billing questions.</li><li>Deliver prompt, courteous, and solutions-focused service to all stakeholders.</li><li>Coordinate work orders and follow up with vendors and maintenance teams to ensure timely resolution of issues.</li><li>Support property managers with administrative duties such as preparing notices, updating tenant records, and assisting with lease renewals.</li><li>Maintain accurate records in property management systems (experience with software like AppFolio, Yardi, or Buildium is a plus).</li></ul>

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in Santa Ana, California. This role is based on-site and involves working in the construction industry. As a part of our team, you will be primarily handling customer interactions, maintaining data accuracy, and contributing to the overall customer experience. Responsibilities:• Managing and answering inbound calls to assist customers with their queries and concerns.• Utilizing Microsoft Office Suites and other proprietary CRM tools to maintain and update customer records.• Reviewing and marking up drawings sent in by customers as part of their inquiries (training will be provided).• Writing and proposing solutions to customer queries (training will be provided).• Scheduling appointments and organizing meetings as required.• Ensuring the seamless flow of information within the team by coordinating with other departments.• Participating in the estimations process (training will be provided).• Handling both inbound and outbound calls to maintain customer relationships.• Managing data entry tasks and maintaining the accuracy of customer information.• Contributing to inside sales activities without the need for closing deals.

Customer Service Coordinator Do you thrive in a people-first environment, where every day brings fresh challenges and opportunities to connect with others? Our client in Encinitas is searching for a Customer Service Coordinator to manage various customer-facing responsibilities, ensuring smooth operations and positive experiences for both clients and internal staff. This role is perfect for someone who excels in scheduling, organization, and creating collaborative relationships within a vibrant atmosphere. Key Responsibilities:<ul><li>Act as the key point of contact for customers, addressing their questions, concerns, and requests promptly.</li><li>Coordinate schedules to ensure timely delivery of services and efficient resource allocation.</li><li>Manage and log customer inquiries into the CRM system while maintaining detailed records of interactions and outcomes.</li><li>Collaborate with team members across various departments to address complex customer needs and resolve issues effectively.</li><li>Provide administrative support, including reports preparation, data entry, and document organization.</li><li>Assist in continually improving processes to enhance customer satisfaction and team productivity.</li></ul>

Customer Service Representative If you’re passionate about helping others and want to make a difference in the healthcare industry, this opportunity is for you! Our client in Oceanside is looking for a Customer Service Representative to join their team. In this role, you will assist patients and caregivers, streamline communication processes, and play a critical role in delivering exceptional health-related services. This is your chance to bring compassion, empathy, and technical skills to an environment where human connection matters the most. Key Responsibilities:<ul><li>Serve as the first point of contact by helping patients with inquiries, appointment scheduling, and follow-ups.</li><li>Provide comprehensive assistance to patients regarding benefits, billing, and healthcare services.</li><li>Document all patient interactions accurately in the electronic medical records (EMR) system.</li><li>Resolve patient issues efficiently and escalate healthcare concerns to the proper team for resolution.</li><li>Work with internal medical teams to provide accurate information while ensuring compliance with HIPAA and other healthcare standards.</li><li>Play an integral role in contributing to the positive culture of patient care and building trust with each interaction.</li></ul>

Customer Service Representative We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This Contract-to-permanent position offers an opportunity to work in the health and biotech industry, providing exceptional service to clients and stakeholders. You will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining efficient communication. Responsibilities: • Address customer inquiries and concerns promptly, ensuring a seamless resolution from start to finish. • Coordinate with internal departments to follow up on customer issues and provide timely updates. • Utilize multiple internal systems to manage orders, troubleshoot issues, and deliver high-quality customer service. • Identify and report service challenges or customer concerns to management for resolution. • Assist with special projects and tasks as assigned by leadership. • Maintain accurate and detailed records of customer interactions, orders, and resolutions. • Collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency. • Handle inbound and outbound calls, as well as email correspondence, to address customer needs. • Schedule appointments and manage order entries with precision and attention to detail. • Be prepared for occasional mandatory overtime as required by management.

Customer Service Coordinator - Manufacturing Bring your organizational skills and customer service expertise to this critical Customer Service Coordinator position within the manufacturing industry. Based in Vista, you’ll act as the liaison between the company, clients, and production teams, ensuring customer satisfaction with seamless communication and precise coordination of orders. Your role will be pivotal in fostering lasting relationships with partners in a fast-paced, detail-oriented environment. Key Responsibilities:<ul><li>Serve as the primary point of contact for client inquiries regarding order status, shipping, and specifications.</li><li>Coordinate with internal teams, such as production and logistics, to streamline the order fulfillment process.</li><li>Accurately process purchase orders, confirm shipment schedules, and resolve discrepancies or delays.</li><li>Utilize ERP systems to maintain real-time order tracking, inventory levels, and customer databases.</li><li>Proactively identify areas for process improvement, offering suggestions to enhance customer experiences.</li><li>Uphold strict attention to detail in creating and reviewing invoices, contracts, or order specifications.</li><li>Act as a problem-solver, addressing challenges rapidly and providing solutions that align with company goals.</li></ul>

Customer Care Representative About the Role: Robert Half is seeking a Customer Care Representative on behalf of a valued nonprofit client that provides essential services to individuals and families in need. This role is ideal for a caring, detail-oriented professional who thrives on human connection, excels at resolving concerns with compassion, and is eager to be part of an organization making a real difference.Key Responsibilities:<ul><li>Serve as a supportive first point of contact for clients, donors, or community members reaching out for assistance or information.</li><li>Listen actively and communicate clearly while offering helpful, solution-oriented responses to a wide variety of questions and situations.</li><li>Navigate emotionally sensitive conversations with tact, empathy, and professionalism.</li><li>Document interactions in internal systems, ensuring accuracy, confidentiality, and compliance with agency protocols.</li><li>Collaborate with internal departments to ensure timely follow-up and seamless client care.</li><li>Educate clients on services and resources while managing expectations with compassion and transparency.</li><li>De-escalate concerns when necessary, using active listening and problem-solving strategies to resolve issues or redirect appropriately.</li></ul>

Customer Service Representative Do you have a passion for helping people and solving problems? We’re seeking a Customer Service Representative (CSR) in Oceanside to join our energetic and customer-focused team. As the first point of contact, you will be instrumental in creating positive experiences for our clients while handling inquiries and providing exceptional service. Key Responsibilities:<ul><li>Respond promptly to customer inquiries via phone, email, and chat, ensuring outstanding customer satisfaction.</li><li>Effectively communicate product or service details, helping customers make informed decisions.</li><li>Troubleshoot and resolve customer issues, escalating when necessary to the appropriate team.</li><li>Process orders, returns, and refunds, ensuring accuracy and compliance with company policies.</li><li>Maintain detailed customer records in CRMs or relevant databases for reference and follow-up.</li><li>Act as a brand ambassador by fostering strong customer relationships through empathy and professionalism.</li><li>Collaborate with internal departments to solve complex issues and improve processes.</li></ul>

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76 results for Customer Experience Specialist in San Diego, CA

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