Job Description
Compliance Management: Assist HR team with reporting and follow-up communications related to Form I-9, work authorization, student employment eligibility, records management and similar business needs related to compliance and oversight of college personnel.
Customer Service, Workflow, and Communication: Oversee dean’s office HR team with management of centralized e-mail through triage of issues, timely responsiveness, and escalation of issues as necessary. Work with COLA staff to address and resolve issues by providing direct assistance to them when able and working with senior members of the COLA HR team to resolve issues as they arise. Serve as primary point of contact for dean’s office HR team and facilitate effective channels of communication with and among dean’s office personnel and department HR contacts on behalf of HR team. Help COLA HR track work in progress, following up on action items as they arise, and help improve business processes and data collection, including developing tools to help COLA HR collect, communicate, and disseminate information, and overall improve the team’s ability to better serve the College.
Workday: Assist dean’s office with creating Workday business processes related to dean’s office student hiring, onboarding, time-reporting, and separating. Provide additional support to HR team, as needed, for Workday business processes and/or reporting, and providing assistance to the college’s HR assistants and partners (with opportunities for learning and growth over time), growing increasingly into providing comprehensive Workday support for COLA staff. Serve as I-9 partner and provide primary assistance for completion of I-9s for our office. Serve as main HR team contact for AskUs.
Office Management, Planning and Scheduling: Greet visitors, receive calls, answer questions or provide assistance as needed. Assist dean’s office HR team planning and scheduling meetings and training sessions. Oversee supply levels and serve as point of contact for orders or deliveries; oversee copier maintenance and supplies; help ensure a welcoming and professional atmosphere for our office.
Provide additional administrative support to COLA HR Team members, including special projects, as needed.
Other related functions as assigned