Conseiller Client (F/H) - Service client - Marrakech - Anglais

Location MAR Marrakech - 70, Quartier Industriel Sidi Ghanem Morocco Job Id R1576567 Posted Date 01/24/2025 External
Job associated with 2 categories
  • Operations
  • Contact Center
JOB DESCRIPTION

Job Title:

Conseiller Client (F/H) - Service client - Marrakech - Anglais

Job Description

Here’s the opportunity in brief:

• We’re looking for customer service advisors in Marrakech
• Attractive bonuses, exclusive perks, and great growth prospects

Ready to join the adventure? Apply now!

Want more details? Keep reading...

Join a team that turns every call into an opportunity! 🎯

Who are we?


Concentrix is a global company operating in over 70 countries. We specialize in enhancing customer experiences and optimizing business processes, helping companies transform and achieve excellence in a collaborative, inclusive, and innovative environment.

Your role as a Customer Service Advisor

As a Customer Service Advisor, you’ll play a key part in:
Meeting customer needs: Delivering high-quality service by responding to inquiries through phone, email, or chat.
Solving problems: Addressing customer issues or complaints to ensure satisfaction.
Building customer loyalty: Offering personalized solutions to strengthen customer trust and loyalty.
Contributing to continuous improvement: Sharing customer feedback to enhance our services and processes.

What we offer:

At Concentrix, we place high value on our talent. Here’s what we offer to recognize your contributions:

Competitive salary with additional bonuses:

  • Language bonus for our multilingual Game-Changers.
  • Regularity bonus starting from the 12th month and performance-based incentives.
  • Special Eid El Adha bonus.

• Outstanding benefits:

  • Comprehensive health insurance and pension plan after one year.
  • Flexible working hours with the option for remote work after the initial training period.
  • Free access to our gym facilities.
  • Transport provided for a smooth and safe commute to work.
  • Ongoing professional development to enhance your skills and knowledge for the role.

• A dynamic workplace:

  • Fun, themed events and gifts throughout the year to build team spirit.

The profile of our Game Changers

We’re seeking talents who:

Are fluent in English, both written and spoken. 🗣️
Have excellent communication skills, are organized, independent, and have a positive attitude. 💡
Are comfortable using digital tools and naturally curious about new technologies. 🖥️
Are excited by challenges and passionate about customer satisfaction. 🌟

Our recruitment process:

Online assessments (1h): After we receive your application, we’ll send you an invitation to complete a series of online assessments. These tests are designed to assess your language skills, technical abilities, and personality. Helping us better understand your potential!

Phone interview: A conversation with a member of our recruitment team to introduce Concentrix and confirm if you’re a good fit for the role.

In-person interview: A deeper discussion to confirm your skills and align your goals with our company culture.

Ready to take the challenge? Join the Concentrix journey, where innovation and excellence come together! 🚀

Location:

MAR Marrakech - 70, Quartier Industriel Sidi Ghanem

Language Requirements:

English (Required)

Time Type:

Full time

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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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