8 results for Customer Service Representative in Lexington, KY

2nd shift Customer Service Representative The Account Repair Service Team is looking to add new members with a strong Customer Service mentality to their second shift team! Repair Service Coordinators are needed to help customers navigate through emergency breakdowns and preventative maintenance events. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike. This position is onsite in the Northern Kentucky area; new dispatchers will work first shift for new hire training, then will be working 2-10:30 pm Monday-Friday for about 5 weeks, then it will either be a Sunday-Thursday or Tuesday-Saturday schedule.Responsibilities: • Provide excellent customer service while speaking with customers and vendors, in accordance with training• Dispatch tire, mechanical and towing service to vendors• Resolve on-demand customer requests and provide customers with product and service information• Communicate clear expectations of costs and estimated time of arrival• Follow up with customers in a timely manner to keep them informed• Create service estimates, complete billing process and collect payments• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary• Identify and escalate priority issues and route calls to appropriate resource• Willingness to work in a team environment, provide support to other team members.• Attend training to gain detailed knowledge of minor and major mechanical repairs• Achieve monthly targets for close percentage, gross profit per job and other targets Qualifications:• Two-year Associated Degree preferred, minimum High School diploma • Experience in (inbound and outbound) sales and customer service preferred• Logistics coordinators, freight brokers, dispatching experience is a plus• Able to provide exceptional customer service and amicably resolve disputes with customers and vendors• Able to work under pressure and handle multiple requests• Multi-tasking and Attention to detail are required• This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks • Experience effectively using computers and learning new computer programs • One weekend shift per week required• Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays) Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Second Shift Customer Service Representative Robert Half is seeking a reliable and customer-focused Second Shift Customer Service Representative to join our client's team and provide exceptional support during non-traditional hours. As a key point of contact for customers, the ideal candidate will excel at problem-solving, managing inquiries efficiently, and ensuring a positive customer experience. This role is ideal for individuals who enjoy working in the later part of the day and can thrive in a fast-paced environment with a variety of customer needs. Key Responsibilities:<ul><li>Customer Support: Respond to customer inquiries via phone, email, or chat in a prompt and professional manner during second shift hours 2PM - 10:30PM *Must be able to train during first shift hours for the first few weeks.</li><li>Problem Resolution: Investigate and resolve customer issues effectively, providing clear and accurate information while ensuring satisfaction.</li><li>Documenting Interactions: Record customer interactions and outcomes in the appropriate systems to ensure accurate records and data tracking.</li><li>Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, policies, and procedures to answer inquiries accurately and efficiently.</li><li>Escalation Management: Identify issues that require escalation and coordinate resolutions with other departments or management when necessary.</li><li>Team Collaboration: Work collaboratively with team members to share insights, maintain consistency in service delivery, and support organizational goals.</li><li>Shift Coverage: Ensure timely and efficient coverage of incoming requests and assist in creating coverage plans during peak hours or shifts.</li></ul>

Second Shift Customer Service Representative The Account Repair Service Team is looking to add new members with a strong Customer Service mentality to their second shift team! Repair Service Coordinators are needed to help customers navigate through emergency breakdowns and preventative maintenance events. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike. This position is onsite in the Northern Kentucky area; new dispatchers will work first shift for new hire training, then will be working 2-10:30 pm Monday-Friday for about 5 weeks, then it will either be a Sunday-Thursday or Tuesday-Saturday schedule.Responsibilities: • Provide excellent customer service while speaking with customers and vendors, in accordance with training• Dispatch tire, mechanical and towing service to vendors• Resolve on-demand customer requests and provide customers with product and service information• Communicate clear expectations of costs and estimated time of arrival• Follow up with customers in a timely manner to keep them informed• Create service estimates, complete billing process and collect payments• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary• Identify and escalate priority issues and route calls to appropriate resource• Willingness to work in a team environment, provide support to other team members.• Attend training to gain detailed knowledge of minor and major mechanical repairs• Achieve monthly targets for close percentage, gross profit per job and other targets

Sr. Customer Service Representative We are offering a long-term contract employment opportunity for a Sr. Customer Service Representative in LOUISVILLE, Kentucky. This role is primarily within the manufacturing industry, and you would be expected to effectively manage customer interactions, process orders, and maintain accurate data. Responsibilities:• Answer incoming calls and direct them to the appropriate personnel• Actively apply 80/20 principles in daily operations• Handle daily order processing as equipment arrives at the facility• Regularly process and submit invoices to customers through various channels such as email, web portals, etc.• Collaborate with sales, quality, production, and shipping/receiving teams to resolve issues related to orders, including customer complaints and product non-conformances• Engage in routine communication with customers regarding order acknowledgements, purchase orders, job status requests, and shipment schedules• Maintain and periodically update production-related databases and spreadsheets• Attend production meetings and report on critical issues & updates• Provide support across facilities within the Coatings group as needed• Perform miscellaneous administrative tasks such as purchase requisitions, collection assistance, report generation, records management, new customer or vendor paperwork, vendor purchase orders, etc.• Manage the ordering of office supplies as per requirements

Customer Success Specialist Robert Half offering a permanent employment opportunity for a Customer Success Specialist in Lexington, Kentucky. The role involves working within the insurance services industry, using various software programs. This position is in Lexington, and it is a 4 day a week rotating schedule. Standard first shift hours 8-5 Responsibilities: • Respond to customer inquiries related to property and casualty policies through call-ins and walk-ins• Accurately process customer data changes such as address and phone number updates using the company's system• Assist in setting up new accounts for walk-in customers• Handle approximately 30 customer calls per day, with the capacity for more or less depending on daily needs• Maintain accurate records of customer interactions and transactions• Recognize and transfer potential sales leads and other opportunities to the sales team• Communicate updates and needs from underwriters to clients, including explaining changes in deductibles• Transfer call-ins for claims to the claims department after collecting basic client information• Provide excellent customer service by maintaining a calm and collected demeanor during client interactions• Utilize computer programs, CRM, and other software to perform data entry tasks and manage client conversations.

Customer Experience Specialist Robert Half is looking for a dedicated Customer Experience Specialist to join a team in Nicholasville, Kentucky. This Contract-to-Permanent position is ideal for an organized, detail-oriented individual who is passionate about providing exceptional customer support to small manufacturing clients. You will play a key role in ensuring customer satisfaction through effective communication, accurate data management, and collaborative teamwork. Apply today to be considered! Responsibilities:• Process customer orders efficiently, ensuring accuracy and timely confirmation.• Maintain and update detailed reports and spreadsheets to support departmental operations.• Manage electronic and paper filing systems to ensure records are organized and accessible.• Collaborate with team members to address and resolve customer-related issues.• Communicate effectively with customers, colleagues, and other departments to facilitate smooth operations.• Participate in projects and provide consistent focus on enhancing the customer experience.• Assist in creating and maintaining strong working relationships with customers and team members.• Represent the customer service team in internal meetings or customer calls when necessary.• Perform data entry for customized customer orders with a focus on precision and attention to detail.• Take on additional duties as assigned by the manager to support the department.

Front Desk Coordinator We are seeking a friendly, organized, and proactive Front Desk Coordinator to be the first point of contact for our clients. In this essential role, you will manage front desk operations, ensure smooth day-to-day administrative flow, and create a welcoming experience for visitors, clients, and staff. This is a great opportunity for someone who enjoys working with people and thrives in a fast-paced, professional environment. Key Responsibilities:<ul><li>Greet and welcome guests and clients with a positive, helpful attitude</li><li>Answer and direct incoming calls in a professional manner</li><li>Manage appointment scheduling and calendar coordination</li><li>Maintain a clean, organized, and professional front desk and reception area</li><li>Receive and sort daily mail and deliveries</li><li>Assist with administrative support tasks including data entry, document preparation, and filing</li><li>Handle inquiries and provide accurate information or refer to the appropriate department</li><li>Support office staff with miscellaneous administrative tasks as needed</li><li>Maintain office supplies inventory and order replacements as necessary</li></ul>

Medical Accounts Receivable Specialist We are offering a long-term contract employment opportunity for a Medical Accounts Receivable Specialist in Jeffersontown, Kentucky. This role is within the healthcare industry, where you will be crucial in assisting the revenue cycle management department. Responsibilities:• Oversee the processing of appeals by collecting necessary information and resubmitting claims.• Manage the initiation of collection follow-ups for unpaid or rejected claims with the relevant Payer.• Maintain a robust and positive relationship with team members and Payer representatives.• Handle communication of payment or denial trending issues that impact revenue, to leadership.• Take responsibility for reviewing unpaid claims and investigating reasons for payment delays.• Handle the resolution of claim partial payments and denials with Payers.• Engage insurance companies and attorneys to resolve any discrepancies and ascertain the status of bills to secure proper reimbursement.• Review outstanding accounts receivables for assigned Payers and maintain the aging report.• Ensure any necessary adjustments in accounts are processed accurately and promptly.• Keep accurate customer credit records and process customer credit applications efficiently.