WI3668799

1

Unspecified

40

JOB REQUIREMENTS: Job Description Job Summary: The Trainer\'s role at
Great Wolf\'s Call Center is pivotal in crafting and implementing
comprehensive learning and development strategies and programs. As a key
player in a team that directly engages with guests for sales or service
support, the Trainer will operate within a hybrid structure that
includes both in-house leadership and near-shore vendors. The ideal
candidate will excel in collaborating and presenting content to remote
partners, demonstrating a fervent commitment to and proficiency in
fostering impactful training solutions. This position offers the chance
to contribute to broader Corporate learning and development projects,
depending on availability. Working with the L&D Manager and the
leadership team, the Trainer will be crucial in extracting performance
data, creating educational resources, and pioneering innovative
practices that bolster essential business objectives encompassing sales
results, guest satisfaction, and leadership development. The
contributions of this role are designed to benefit both frontline staff
and managerial groups. Responsibilities: Develop frontline training for
ongoing education through self-guided e-learning modules, instructor-led
presentations, scenario based roleplay activities, job aids, and other
training techniques. Engagingly facilitate training workshops/programs,
primarily through virtual training solutions, including but not limited
to new hires, sales training, cross-training, seasonal and yearly
training, etc. Maintain the CCC New Hire Curriculum updated by working
with peers to ensure new products, policies, and processes are aligned
Facilitate CCC New Hire Training as needed for internal hires and
onboarding of new nearshore business partners in different lines of
business Measure and ensure training effectiveness through learner
surveys, behavioral observation, performance reporting, and close
collaboration with operational leaders. Establish evaluation methods for
training content, delivery, activities, and outcomes to measure the
effectiveness of training and validate knowledge transfer and return on
investment where applicable Leverage Call Center data, stakeholder
feedback, and other inputs to identify gaps and opportunities for
development across domestic and nearshore vendors and Pack Members
Maintain expert-level knowledge of Great Wolf products, policies, and
procedures Develop leadership training for operations management.
Support the overhaul and updating of the CCC knowledge base. Identify,
analyze, and act on critical opportunities to improve operational
performance, leveraging call monitoring, screen recording, speech
analytics, and Voice of the Customer data. Embody the ethos of a
\"learning organization\" wherein all leaders continually seek to
improve organizational effectiveness through discovery and
re-establishment of best practices and processes. Management of
additional project\... For full info follow application link. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/51247F9353634F69