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3 results for Sr Customer Service Representative in Louisville, KY

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Robert Half looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. In this position, you will play a key role in delivering exceptional service to clients, handling reservations, and resolving inquiries efficiently. If you excel in communication and enjoy working in a fast-paced environment, this opportunity is perfect for you. These are 2nd and 3rd shift positions.

Responsibilities:

• Respond to incoming and outgoing calls with professionalism and within department goals.

• Process reservations accurately and in a timely manner, ensuring all client details are correctly entered into the system.

• Address and resolve customer inquiries effectively while maintaining clear communication with clients and internal departments.

• Document client needs and issues using proper grammar and clear notation.

• Manage assigned tasks promptly and meet deadlines consistently.

• Collaborate with team members to identify and address challenges.

• Adapt to new systems and processes as required.

• Uphold high standards of punctuality, responsibility, and initiative.

• Perform additional duties as assigned to support department goals.

• Minimum of 6 months of experience in a call center or customer service role preferred.
• Strong problem-solving skills and ability to think critically.
• Exceptional verbal and written communication abilities.
• Proven ability to work effectively within a team setting.
• Familiarity with Microsoft Word, Excel, Outlook, and basic internet navigation.
• Capability to work efficiently in dynamic and fast-changing environments.
• Proficiency in navigating and utilizing customer service systems.
• Demonstrated reliability, persistence, and ownership of responsibilities.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

3 results for Sr Customer Service Representative in Louisville, KY

Customer Service Representative Robert Half looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. In this position, you will play a key role in delivering exceptional service to clients, handling reservations, and resolving inquiries efficiently. If you excel in communication and enjoy working in a fast-paced environment, this opportunity is perfect for you. These are 2nd and 3rd shift positions. Responsibilities:• Respond to incoming and outgoing calls with professionalism and within department goals.• Process reservations accurately and in a timely manner, ensuring all client details are correctly entered into the system.• Address and resolve customer inquiries effectively while maintaining clear communication with clients and internal departments.• Document client needs and issues using proper grammar and clear notation.• Manage assigned tasks promptly and meet deadlines consistently.• Collaborate with team members to identify and address challenges.• Adapt to new systems and processes as required.• Uphold high standards of punctuality, responsibility, and initiative.• Perform additional duties as assigned to support department goals.

Customer Success Specialist Robert Half offering a permanent employment opportunity for a Customer Success Specialist in Lexington, Kentucky. The role involves working within the insurance services industry, using various software programs. This position is in Lexington, and it is a 4 day a week rotating schedule. Standard first shift hours 8-5 Responsibilities: • Respond to customer inquiries related to property and casualty policies through call-ins and walk-ins• Accurately process customer data changes such as address and phone number updates using the company's system• Assist in setting up new accounts for walk-in customers• Handle approximately 30 customer calls per day, with the capacity for more or less depending on daily needs• Maintain accurate records of customer interactions and transactions• Recognize and transfer potential sales leads and other opportunities to the sales team• Communicate updates and needs from underwriters to clients, including explaining changes in deductibles• Transfer call-ins for claims to the claims department after collecting basic client information• Provide excellent customer service by maintaining a calm and collected demeanor during client interactions• Utilize computer programs, CRM, and other software to perform data entry tasks and manage client conversations.

Customer Experience Specialist Robert Half is looking for a dedicated Customer Experience Specialist to join a team in Nicholasville, Kentucky. This Contract-to-Permanent position is ideal for an organized, detail-oriented individual who is passionate about providing exceptional customer support to small manufacturing clients. You will play a key role in ensuring customer satisfaction through effective communication, accurate data management, and collaborative teamwork. Apply today to be considered! Responsibilities:• Process customer orders efficiently, ensuring accuracy and timely confirmation.• Maintain and update detailed reports and spreadsheets to support departmental operations.• Manage electronic and paper filing systems to ensure records are organized and accessible.• Collaborate with team members to address and resolve customer-related issues.• Communicate effectively with customers, colleagues, and other departments to facilitate smooth operations.• Participate in projects and provide consistent focus on enhancing the customer experience.• Assist in creating and maintaining strong working relationships with customers and team members.• Represent the customer service team in internal meetings or customer calls when necessary.• Perform data entry for customized customer orders with a focus on precision and attention to detail.• Take on additional duties as assigned by the manager to support the department.

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3 results for Sr Customer Service Representative in Louisville, KY

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