Contact Center Specialist

Location College Station, Texas, United States Category Shared Services Job Type Full Time Day Job Job Id 25002753
Apply Now
Back to search results
Previous job Next job
JOB DESCRIPTION

JOB SUMMARY

The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
  • Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
  • Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage.
  • Works collaboratively with providers, clinical staff, and other departments to ensure patients? needs are met.
  • Accountable for calming upset customers by providing a composed and professional demeanor.
  • Identifies and escalates priority issues for resolution.
  • Documents all customer contacts and accurately processes various documents to ensure optimal service.
  • Accurately schedules prepare and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with the system and operating guidelines.
  • May be required to ensure the accurate creation of new accounts in the electronic medical record system, avoid the creation of duplicate accounts, and verify insurance coverage.
  • Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.

KEY SUCCESS FACTORS

  • Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job.
  • Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette.
  • Excellent data entry, numeric, data entry, and computer navigational skills.
  • Knowledge of the patient portal is preferred.
  • Knowledge of customer service values and practices is preferred.
  • Knowledge of call center telephony and technology preferred.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
  • Comfortable working in a fast-paced, constantly changing, and stressful environment.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience
Close the popup

No locations found

Apply Now

Get notified for similar jobs

Sign up to receive job alerts

Email should not be empty Please enter valid email
Success! Successfully subscribed for similar jobs You have already subscribed for this job Failure! Failed to subscribed for similar jobs

Get tailored job recommendations based on your interests.

Similar Jobs

No recommendations found

Jobseekers Also Viewed

No recommendations found

Glassdoor Reviews

Overall rating 3.8 out of 5 for 4410 ratings
Work/Life Balance Rating
3.66 out of 5 rating
Culture & Values Rating
3.71 out of 5 rating
Compensation & Benefits
3.44 out of 5 rating
  • Employee Rating 5 out of 5

    Mar 18, 2025

    "PRN RN"

    Current employee - Former employee - PRN RN in Temple, TX

  • Employee Rating 2 out of 5

    Mar 21, 2025

    "Very toxic management and HR"

    Current employee - Former employee - PCU RN in Fort Worth, TX

  • Employee Rating 4 out of 5

    Mar 31, 2025

    "Great Environment, bad PTO Policy"

    Current employee - Former employee - Registered Nurse, BSN in Temple, TX

  • Employee Rating 3 out of 5

    Jan 4, 2025

    "Rewarding, depending on where you work."

    Current employee - Former employee - PSS in

  • Employee Rating 5 out of 5

    Jan 4, 2025

    "Great For New Grads!"

    Current employee - Former employee - Family Nurse Practitioner in Brenham, TX

  • Employee Rating 1 out of 5

    Feb 25, 2025

    "Terrible company"

    Current employee - Former employee - Patient Account Representative in Temple, TX

  • Employee Rating 1 out of 5

    Apr 1, 2025

    "Inefficient and Unorganized"

    Current employee - Former employee - Cancer Center in Dallas, TX

  • Employee Rating 5 out of 5

    Apr 2, 2025

    "BSW Medical Assistant II"

    Current employee - Former employee - Medical Assistant in Dallas, TX

  • Employee Rating 2 out of 5

    Apr 4, 2025

    "Terrible MH patient care"

    Current employee - Former employee - Clinical Psychologist in Temple, TX

  • Employee Rating 5 out of 5

    Apr 6, 2025

    "Great"

    Current employee - Former employee - Manager in

View all reviews