Veterinary Client Care Specialist

Ethos Veterinary Urgent Care is hiring a Full-time Client Care Specialist to join our team in Nashua, NH.

Our Urgent Care centers bridge the gap between general practice and emergency.  Our 2-doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Our urgent care centers are specially designed to deliver efficient care and are furnished with advanced equipment and technologies. 

Urgent Care Hours of Operation: Monday – Friday = 11 am – 8  PM & Saturday – Sunday = 10 AM – 7 PM

Anticipated Schedule:

• Four 10-hour shifts, every other weekend
  • Week 1: Two 10-hour shifts between M-F + Sa/Su 10a-7p
  • Week 2: M-Th 11a - 8p

Compensation:

• Starting at $18 - $20 - will increase with experience!

About the Job:

• Welcome our clients in a friendly, helpful, and compassionate manner.
• Prepare and review documents and medical records accurately and completely.
• Educate and advise clients regarding hospital services and practices. 
• Process check-ins promptly and efficiently, schedule and check in regular appointments, and tend to all client requests while always ensuring the highest quality of care and satisfaction for our clients.
• Process admissions and discharges accurately; schedule follow-up appointments as necessary.
• Process invoices and payments accurately
• Assist with other administrative duties such as scanning, faxing, and emailing
• Answer multiple phone lines promptly and professionally, direct calls, fax, and scan.

About You:

• One year of customer service experience. preferred but will train the right candidate.
• Ability to work in a fast-paced, highly collaborative environment and commitment to developing long-term relationships with colleagues, clients, and community is required.
• Detail-oriented with good organizational, communication, and time management skills.

Benefits:

• Highly competitive and comparable wages based on experience and skill set. $18- 22/hr.
• 3 weeks PTO
• Work/Life Balance.- 4 day work weeks/ Every other weekend off.
• Scrub and clothing allowance.
• VetBloom access: RACE-approved continuing education, training, and curriculum library.
• Room for advancement and investment into your future.
• Full-time benefits include health, dental, vision, disability, and life insurance, flex spending accounts, 401(k), and Employee Assistance Program.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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