4 results for Desktop Support Analyst in Hendersonville, NC

Desktop Support Analyst Join our team of innovative and passionate desktop support technicians and help us keep our users connected and productive.As a desktop support technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for maintaining and upgrading our computer systems. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.What you will do:· Provide computer desktop support to local and remote users.· Troubleshoot and resolve computer hardware and software problems.· Maintain and upgrade computer systems.· Coordinate hardware repairs with vendors.· Ensure the integrity of all electronic data records.· Track equipment inventory and collaborate on potential purchases.· Own and execute technology implementation projects.· Communicate regularly and effectively with users.· Maintain records of daily data communication transactions, issues, and remedial actions taken.

Help Desk Analyst As a help desk analyst, you will be responsible for providing technical support to our users, primarily over the phone and through a ticketing system. You will troubleshoot and resolve computer hardware and software problems, network connectivity, password resets, and more.What you will do:· Provide computer desktop support to local and remote users.· Troubleshoot and resolve computer hardware and software problems.· Maintain and upgrade computer systems.· Coordinate hardware repairs with vendors.· Ensure the integrity of all electronic data records.· Track equipment inventory and collaborate on potential purchases.· Own and execute technology implementation projects.· Communicate regularly and effectively with users.· Maintain records of daily data communication transactions, issues, and remedial actions taken.

Business Systems Analyst We are looking for a Business Systems Analyst to join our dynamic team in Spartanburg, South Carolina. In this role, you will collaborate with cross-functional teams to optimize business systems and processes, ensuring alignment with organizational goals. This position provides an excellent opportunity to make a significant impact while working in a fast-paced and innovative environment. Responsibilities: • Serve as a subject matter expert for business systems and tools, including CRM platforms. • Analyze business processes to identify gaps and recommend improvements. • Develop and maintain detailed documentation such as requirements summaries, test scripts, and system design diagrams. • Collaborate with stakeholders to gather functional and non-functional requirements. • Configure and test prototypes to validate business needs and refine solutions. • Design, implement, and manage software programs tailored to organizational needs. • Evaluate and troubleshoot existing systems, ensuring optimal performance. • Facilitate backlog grooming sessions and manage product roadmaps. • Conduct AB testing and gap analysis to drive informed decision-making. • Provide training and support to end-users, ensuring seamless adoption of new systems.

IT Manager We are offering an exciting opportunity for an IT Manager to join our team in the manufacturing industry at our location in Arden, North Carolina. The role involves leading digital transformation and IT service delivery, acting as a key liaison between IT and the business, supporting emerging technology needs, and fostering cross-functional collaboration. Responsibilities: • Managing IT operations and support service delivery functions at the Arden site. • Translating business requirements into impactful IT solutions. • Collaborating with plant leaders, functional teams, and client technicians to ensure high service quality. • Executing key initiatives in cybersecurity, digital manufacturing, and enterprise service management. • Overseeing vendor relationships and outsourcing contracts. • Driving alignment across enterprise applications, infrastructure, and support teams. • Monitoring KPIs and implementing cost-saving initiatives. • Leading the site IT planning, project design, and implementation process. • Establishing strong relationships with internal stakeholders and external clients. • Representing IT on the site management team and supporting global coordination efforts.