Product Support Manager, Google Pay
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in Program management, Stakeholder Management, User Experience Design and Consumer Support.
Preferred qualifications:
- Experience in managing multiple stakeholders and external partners.
- Experience in Product Management.
- Excellent problem solving skills.
About the job
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.
gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Develop and evolve the user support experience strategy by developing an understanding of products and market.
- Collaborate with Support, Compliance, Legal, external partners, and Engineering partners to ensure adherence to regulatory and process compliance obligations.
- Engage and partner with regional product decision-makers, cross-functional teams to communicate product launch and support goals. Manage project launch of products working with product teams, and regional support teams.
- Collaborate with Product and Engineering partners, and internal and external stakeholders to manage program launches and ensure support readiness.
- Review user feedback, and provide insights to product teams to make products better for market users.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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