WI3630806

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: Company Generac Power Systems Name IT Intern- Service
Desk (on-site) Req \# 64318 Employment Type Intern Shift 1st It\'s a
challenge and an invitation. Most importantly, it\'s an opportunity to
join an industry leader that\'s shaping the market and investing in its
people, along with new growth and technologies. Our rapid growth equals
rapid career advancement opportunities for those who want to be
challenged and enjoy a fast-paced, high-performance culture. We focus on
personal and professional development; encourage learning on the job and
being a supportive team member; and hope each day of work brings purpose
and pride. Member of IT Service Desk Intern team where their main
responsibility is to work the help desk. This position will share help
in various service desk tasks including but not exclusively incoming
call queue in effort to achieve a \> 50% first call resolution on
reported help desk incidents via phone and/or remote support. Essential
Duties: Provide verbal/over the phone and remote support by installing,
diagnosing, repairing, maintaining and upgrading laptops, software,
desktops, phones, printers, bar code scanners and peripherals within an
office and manufacturing environment, escalate unresolved requests to
Tier 2/3 personnel Create knowledge base documentation on new issues
dissolved as well as troubleshooting steps attempted prior to closing or
escalating requests Maintain asset inventory of software and hardware
through the asset management tool set. Follow operational standards for
reporting, monitoring, troubleshooting and sourcing issues with provided
tool sets. Ensure all configurations and specifications comply with IT
policies and security parameters Other Duties as assigned and the
following: Perform assigned tasks with minimal supervision and manages
efforts based on proper prioritization, documentation, closure, takes
corrective actions and/or escalate incidents to reduce downtime Minimal
Qualifications: High School Diploma Preferred Qualifications: Working
towards an IT Associates or Bachelor\'s degree Working towards Microsoft
Certified Systems Engineer and Microsoft Certified Technology Specialist
certifications Interest and experience in troubleshooting PC\'s,
printers, phone and infrastructure issues Knowledge, Skills and
Abilities: Knowledge of Microsoft Windows 7/10 OS, Office 2010/2016,
O365, network printing, active directory services Solid understanding of
networking, wireless and telecommunication fundamentals. Strong problem
solving skills Solid verbal and written communication skills and
willingness to actively contribute in a team environment Effective,
customer service focused communication skills. High level of
resourcefulness and responsiveness in an environment which requires
maximum system performance, minimum down\... For full info follow
application link. Generac Power Systems Inc. is an equal opportunity
employer/Minorities/Females/Vet/Disability. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/11269E7C7538485E