Job Information
Job Order ID :
WI3787626
# of Positions :
1
Minimum Education Level :
High School Diploma/GED
Experience Required :
Training :
High School Diploma/GED Equivalent
Duration :
Shift :
Unspecified
Hours per week:
40
Job Description
JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re
helpingchange how the world prevents, detects and guides treatment for
cancer. We give patients and clinicians the clarity needed to make
confident decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you\'re working to help others. Position
Overview The Engineer I, Technical Support Engineer, Automation will
provide front line technical support to Exact Sciences customers and
serve as the primary liaison for industrial automation used within
clinical assays. This position will triage escalated automation
failures, work collaboratively with the team to identify root cause, and
resolve customer industrial automation issues in a timely manner. The
Engineer I, Technical Support Engineer - Automation will also provide
significant support to automation enhancement activities, develop
technical documentation to enhance product support, and perform
knowledge transfer of new automation to internal Service Engineers. This
is an ideal role for mechanical minded, problem solving, individuals who
seek continual challenges. Essential Duties Include, but are not limited
to, the following: Manage automation escalations to resolution, meeting
established time requirements. Provide world class customer service,
directly advancing Exact\'s mission to provide earlier answers and life
changing treatment guidance through applying mechanical expertise to
issues. Receive and document incoming customer communication. Work
within the technical support team and cross functional departments to
troubleshoot and resolve customer questions related to automation use,
maintenance, and troubleshooting. Conduct experiments to reproduce
customer issues and find root cause of failure. Create and interpret
data queries to support automation investigations. Summarize and
document troubleshooting activities. Direct customer interaction for
problem solving and enhancement generation. Escalation coordination with
vendors to quickly address elevated concerns. Serve as the primary
liaison for stand-alone automation. Communicate directly with the
customers to provide exceptional customer service and directly enable
resolution to customer issues. Apply excellent problem-solving
abilities. Identify top service bottlenecks and needs, initiate
improvement efforts. Analyze log files and reports to support tracking
and\... For full info follow application link. We are an equal
employment opportunity employer. All qualified applicants will receive
consideration for employment without regard to age, color, creed,
disability, gender identity, national origin, protected veteran status,
race, religion, sex, sexual orientation, and any other status protected
by applicable local, state or federal law. Applicable portions of the
Company\'s affirmative action program are available to any applicant or
employee for inspection upon request. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/BE34DFF545A5490F
Company Information
Name :
EXACT SCIENCES CORPORATION
Application Information