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CONSULTANT SENIOR

Location FRA Paris - 3 rue d'Heliopolis-Expatriats France Category Other Job Id R1571156 Posted Date 01/16/2025 External
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JOB DESCRIPTION

Job Title:

CONSULTANT SENIOR

Job Description

senior consultant

Missions

  • Supporting our clients in the transformation of their Client Operations :
    • Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies, etc.)
    • Definition and optimization of omnichannel customer journeys
    • Selfcarization of their relational devices
    • Support for the opening of new relational channels (chat, visio, bot, etc.) and deployment of these solutions
    • Definition of outsourcing strategy
    • Optimization of operational models (operational excellence, optimization of productivity, optimization of commercial performance,…)
    • Redesign / optimization of commercial acquisition systems
    • Implementation of Voice of the Customer program

  • Contribute to the firm's business development actions
  • Participate in actions to develop the notoriety of the firm (speaking out, participation in industry events, etc.)
  • Participate in the internal transformation projects of the Webhelp group and in the commercial development of the group's client accounts

Your profile

Graduate of a Bac +5 from a major business school with at ~2-3  years of experience in a management/strategy consulting firm.

Experience on customer experience topics (strategy/operations) is a plus but not required.

Experience in the retail and/or Travel industry is a plus as well as experience in CX tech projects is a “plus” (not required)

  • Appetite for customer experience issues
  • Analytical skills
  • Work rigor and excellent written and oral communication skills
  • Curiosity encouraging to understand beyond the obvious or assertions
  • Business sense assuming the ability to develop storytelling and structured thinking
  • Appreciate agility and risk taking
  • English required

Location:

FRA Paris - 3 rue d'Heliopolis

Language Requirements:

Time Type:

Full time

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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

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