WI3662883

1

High School Diploma/GED

High School Diploma/GED Equivalent

$70000 + yearly

Unspecified

40

JOB REQUIREMENTS: Job Description Pay: \$60000 per year - \$70000 per
year TheHousekeeping Managerbrings joy to families at Great Wolf Lodge
by acting as a core driver of front line efficiency and effectiveness in
the Housekeeping department. This leadership role inspects facilities,
recommends upgrades when needed, establishes workflows, standard
procedures, and quality control plans. The Manager oversees all
housekeeping operations and pack members to ensure guests have a
worry-free stay. Essential Duties & Responsibilities Leads and mentors
housekeeping staff daily to ensure cleanliness standards and operational
efficiencies are met or exceeded Implements and manages inventory
processes through the assistance of the Housekeeping Supervisors Drives,
reviews and ensures proper completion of and alignment to the work order
process Assists Director in reviewing and action planning related to NPS
Scores and guest comments, as well as follow up and resolution
Implements the Director\'s financial strategy to manage budget and
labor, operating expense forecasts Leads and mentors direct staff and
Housekeeping employees, including: Housekeeping Supervisors and all Pack
Members to ensure proper staffing/budgeting levels are maintained Trains
new Pack Members and ensures continued training and development of
current staff Manages and drives training and development of supervisors
Communicates regularly with Housekeeping staff, setting expectations and
alignment to Great Wolf values, and provides regular feedback through
inspections and daily stand-up meetings Ensures compliance and timely
completion of the performance appraisal process; identifies key talent
and plans for development Models and upholds the Great Wolf guest
service standards of excellence Ensures guest requests of the
Housekeeping department are handled in a professional and timely manner
Continuously raises the bar for Housekeeping guest service focus
Actively participates in the Manager On Duty Program Addresses and
resolves any guest concerns as needed to ensure guest satisfaction
Ensures daily, weekly, monthly, and annual safety and compliance
standards are upheld and advanced Communicates with Director of
Engineering to ensure housekeeping areas meet fire chief and state fire
inspector standards Conducts and monitors Hazard Communications Programs
twice yearly Investigates, reports and records inappropriate behavior by
staff, guests or suspicious persons Required Qualifications & Skills
High School diploma or equivalent experience Minimum 3 years of
experience in the Hospitality field, with at least 2 years in a
supervisory position Demonstrated knowledge and experience in labor
management scheduling Demonstrated ability to lead diverse teams
Demonstrated analytical, planning, and change implementation abilities
Demonstrated management skills and abilities including conflict
resolution, coaching, development, and team\... For full info follow
application link. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/A3A3C05D79C140B2