Job Listing
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| Job ID: 14455539 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Service Manager |
| Work Type: | Work Days: Weekdays, Saturday, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | $70,000.00 - $95,000.00 Yearly |
| Benefits: | 401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | -3+ years experience in Service Department operations
-Ability to use standard desktop load applications such as Microsoft Office and internet functions
-Ability to write and speak effectively to individuals and groups
-Familiar with John Deere and competitive products
-Basic understanding of financial principles relative to Service Department operations
-Ability to analyze and interpret internal reports
-Excellent customer service skills
-High School Diploma or equivalent experience |
| Preferred Skills: | The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, as well as internal equity among our team.
Benefits
Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off
401k plan with company match
Multiple health insurance plan and network options with Health Savings Accounts
Dental and Vision plans
Medical and Dependent Care Flexible Spending Plans
Company paid life insurance with ability to purchase more
Company paid Short-Term Disability coverage
Multiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID Theft
Employee Assistance Program
Paid uniforms or clothing allowance based on position
Employee Discount Programs
For full job description please visit our website @ www.mmcjd.com/careers |
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| Job Description: |
-Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
-Assists in developing, and executes, Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
-Coordinates customer clinics and related promotional events
-Monitors all service warranty and Product Improvement Program expiration dates to keep within within the required timeframe to receive maximum credit
-Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
-Reviews work orders for completeness and accuracy prior to customer billing: closes work orders in a timely fashion
-Ensures all departmental tools, equipment, and vehicles are in good working order
-Manages recruiting, staffing and employee development activities for employees reporting to this position
-Participates in service EDUCATE training program required for the development of skills and knowledge
-Participates in, or hosts, at least one local school-related career day/experience per year
-Attracts, retains, and effectively engages department personnel.
-Attends to, and resolves, employee and inter-departmental issues in a fair and expedient manner
-Performs other duties as assigned
Refer to ID when applying |
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