Description & Requirements
Job Summary: The Reliability is responsible for providing expertise and leadership to the service and maintenance staff while ensuring the safe maintenance, repair or replacement of WestRock’s plant assets. The Reliability Manager is also responsible for driving continuous improvement of plant operations to enable efficient, high-quality production of customer products.
Major Job Responsibilities:
Business Excellence
• Provide strategic leadership on maintenance operations to ensure maximum production
• Develop and implement the short- and long-term maintenance strategy to enable operating efficiency in alignment with WestRock’s values
• Create Maintenance Department safety goals and plan to ensure a safe work environment
• Create an effective Plant Maintenance Program using industry best practices to maximize equipment reliability and uptime
• Supervise and inspect maintenance work to ensure the most effective, efficient and up-to-date technology and preferred maintenance practices are implemented by craftsmen
• Manage and analyze maintenance department KPIs to assess operating efficiency and identify opportunities to drive performance excellence
• Monitor and communicate departmental performance in Safety, Environmental, Reliability, and Cost effectiveness
• Provide guidance in the development of the maintenance business plan and forecasts
• Lead maintenance staff to exceed industry standards and set new industry uptime and reliability standards
• Serve as a member of the Plant Leadership Team to align on Plant goals and standards and collaborate on organizational effectiveness
• Negotiate using win-win strategies on behalf of WestRock with the Labor Union representatives on contract issues
People and Culture
• Ensure a safe work environment and adherence to all corporate, state and federal safety, health and environmental policies, procedures and regulations by all maintenance staff
• Foster a culture of care that promotes active participation and buy-in for safety and maintenance reliability from craftsmen
• Ensure maintenance staff is adequately trained and motivated to achieve departmental objectives in a safe, timely, and cost-effective manner
Critical Skills / Capabilities:
• Leadership: Leads and motivates a team of people to achieve performance excellence; ability
to read people and situations and adjust approach accordingly; proactively leads and enforces
initiatives that drive organizational effectiveness; teaches others how to build trust-based
relationships
• Decision-Making: Uses strong problem-solving skills and supporting information to arrive at
optimal decisions in an appropriate timeframe; knows when to decide and/or when to seek
additional input, and drive for consensus
• Problem-Solving: Applies knowledge to frame, simplify and solve complex issues; focuses on
identifying root causes to create solutions in a timely and decisive manner; reconciles
conflicting and/or incomplete information to develop solutions
• Strategic Thinking: Develops short and long-term courses of action that support the organization's
overall vision and mission; balances business, technical, and operational issues when determining a
strategy; identifies problems with current strategies and suggests ways to resolve them; incorporates
knowledge of WestRock’s goals/strategy as well as competitive, customer, supplier, industry, or
marketplace trends into strategic plans; capitalizes on opportunities and manages risks
• Communication: Creates and delivers engaging presentations to internal and external
audiences; develops new communication strategies and approaches to communicate data,
insights, and critical messages resulting in clear understanding
• Negotiation: Takes a lead role in negotiating issues with others in routine or non-complex
situations; identifies and removes barriers to agreements; tries multiple strategies/actions to
persuade others; discusses/considers alternatives, persuades others toward a specific course
of action, and bargains for win-win solutions; provides input into future negotiation processes
or strategies
• Conflict Resolution: Anticipates and takes steps to prevent counter-productive
confrontations; manages and resolves conflicts and disagreements in a constructive manner
Technical Skills:
• Microsoft Office - Excel, Outlook, Productivity Suite
• JDE, PLC / DCS or similar CMMS (Computerized Maintenance Management System)
Experience:
• Required: 10 - 15 years of experience in industrial maintenance
• Preferred: 5 + years of experience in maintenance management
Education:
• Required: 2-year technical degree in Electrical, Mechanical, or Industrial Engineering
• Preferred: Bachelor’s Degree in Electrical and/or Mechanical Engineering