We are looking for a dedicated Customer Service Representative to join our team in Rolling Meadows, Illinois. This contract to permanent role is ideal for someone who thrives in fast-paced environments and excels in delivering exceptional customer experiences. If you have a passion for problem-solving and enjoy working in a collaborative setting, we encourage you to apply.
Responsibilities:
• Handle customer inquiries with a detail-oriented approach and ensure timely responses to resolve issues effectively.
• Provide detailed product knowledge, offer tailored recommendations, and address customer concerns with precision.
• Manage and respond to written communications from customers, maintaining a high level of service.
• Develop a strong understanding of company products, services, and procedures to assist customers accurately.
• Deliver courteous, friendly, and detail-oriented service to build positive customer relationships.
• Maintain thorough and organized records of customer interactions and service tickets.
• Collaborate with internal teams, customer partners, and vendors to ensure seamless service delivery.
• Strive to exceed customer expectations by demonstrating a proactive approach to problem-solving.
• 2-3 years of experience in a call center environment is required
• Strong interpersonal and communication skills, with a positive and team-oriented attitude.
• Proven ability to solve problems effectively and make sound decisions under pressure.
• Excellent organizational skills and a customer-first mindset.
• Proficiency in Outlook is required.
• Familiarity with Word, Excel, Teams, and Salesforce is highly desirable.
• A friendly, approachable demeanor that fosters strong customer relationships.