Job Description
Cleveland-Cliffs Steel has an immediate opportunity for a Senior Technical Representative within the Stainless-Steel product division. The Stainless Finishing mills are located in Coshocton OH and Rockport IN. The territory will include Indiana, Kentucky and Tennessee. The Senior Technical Representative is the primary technical liaison with our customers to resolve claims or quality problems and to ensure that the material supplied meets the customers' requirements. This position is also responsible for assisting customers with their steel use needs.
Summary of Responsibilities:
Assists customers in using Cleveland-Cliffs Stainless Steel products
Makes service calls on assigned customers to investigate and resolve claims or quality problems. Assures that complaints are handled in a fair, timely manner
Coordinates Cleveland-Cliffs Steel actions to respond to steel-related issues with root cause analysis
Communicates detailed customer requirements to Cleveland-Cliffs Steel
Communicates customer quality issues with Cleveland-Cliffs Stainless Sales to advise customer quality issues or claims that could impact current sales or future negotiations
Assists Quality Control in developing or revising mill routings to meet specific customer requirements
Reviews customer quality performance data and provides feedback to Cleveland-Cliffs management
Assists Cleveland-Cliffs Sales in promoting and testing of new or improved products
Works with customers on quality improvement or cost reduction projects
Other duties as assigned
Minimum Qualifications:
High School Diploma/GED
Position requires extensive and frequent overnight travel
Basic knowledge of steel mill operations and steel-related defects is required
Requires excellent communication skills (written, verbal, and presentation) and the ability to relate to all levels of the customers; and Cleveland-Cliffs organization
Computer skills required - MS Office: Word, Excel, PowerPoint, and Access
Preferred Qualifications:
B.S. in Metallurgical Engineering or Materials Science or equivalent experience
Specific experience with Stainless Steel
Knowledge of steel use technology (forming, welding, painting, corrosion)
Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more!
Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail toor call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.
Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.
