WI3666244

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Overview Operates switchboard and other
telecommunications systems to page and relay incoming, outgoing, and
interoffice calls by performing the following duties and other duties as
assigned. Partner may be required to work alternate shifts and weekends.
Responsibilities Greets customers, provide facility/location
information, answer and transfer incoming calls promptly and courteously
in order of priority. Monitors all gas alarms, blood bank temperature,
LifeLine alarms, fridge/freezer alarms, door/elevator alarms, security
cameras, and emergency codes as required by facility. Announces and
pages emergency codes accurately and with expediency. Assists partners
with the use of the Language Line and clean Language Line phones after
each use. Replace patient phones and staff pagers as needed. Pages or
calls the assigned on-call Mercyhealth employees and answering service
physicians based on the information in the individual profile
instructions. May vary by location. Receives, enters, and accurately
relays all messages, changes in on-call coverage, and page blocks as
required. Enters and maintains crucial on-call information in an
accurate and timely fashion utilizing appropriate documentation and
communication with co-workers. Duties may vary by location. Education
and Experience Graduate of high school or equivalent. One year of
customer service experience required. Three months of experience as an
operator of similar equipment preferred. Special Physical Demands The
Special Physical Demands are considered Essential Job Functions of the
position with or without reasonable accommodations. While performing the
duties of this job, the partner must have good manual dexterity to
operate a keyboard and telephone; repetitive finger/wrist movement
associate with use of keyboard; able to talk and hear; prolonged
sitting. The partner must frequently sit; use hands to handle, finger to
feel; reach; talk and hear. The partner must occasionally stand and
walk; and stoop. The partner must exert up to two pounds of force
occasionally. The employee may occasionally lift and/or move up to 25
pounds. Specific vision abilities required by this job include frequent
close vision and color vision. Occasional distance vision, peripheral
vision, depth perception and ability to adjust focus. Culture of
Excellence Behavior Expectations To perform the job successfully, an
individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes
in the environment; Demonstrates accuracy and thoroughness giving
attention to details; Looks for ways to improve and promote quality;
Applies feedback to improve performance; Manages time and prioritizes
effectively to achieve organizational goals. Service -\... For full info
follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal
employment opportunity employer functioning under Affirmative Action
Plans. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/88129073D3C3459F