Job Description

The primary purpose of the Assistant Store Leader position is to profitably lead the daily operations of the store and retail team in the Store Leader's absence, and to otherwise assist the Store Leader as required.

The desired candidate will be a person who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities:

Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
Conduct monthly safety audits to recognize and address safety issues throughout the store
Update store bulletin board with safety related material and prepare discussion points to be covered in monthly store meetings 
Train new employees on proper safety procedures and use of personal protective equipment. Conduct ongoing training of any new material or safety related procedures.
Dashboard Certified; able to train others to ensure system is being used properly.
Assemble an effective retail team through recruiting, training and development, and timely performance feedback
Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishment
Monitor and analyze business processes and results to profitably achieve Royal Farms goals
Ensure the proper execution of all Royal Farms marketing programs
Connect with the community in which we operate to establish positive relationships
Adhere to company policy for checking in external and internal vendors 
Provide leadership to their retail team members that ensures a pleasant customer service experience
Resolution oriented in all Employee Relations (ER) activities
Ensure the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.)
Complete other tasks as assigned

Requirements

The ideal candidate for the Assistant Store Leader position must be at least 18 years old and will:

Have consistently demonstrated strong leadership skills
Understand that their success depends on their teams success, aspiring to make the people around them better than they currently are
Possess strong written, verbal, and interpersonal communication skills
Possess strong supervisory and organizational skills
Have at least 1 year fast food/retail management experience. 
Have earned a high school diploma or GED
2-year college degree preferred 
Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.
Must be able to travel as required
Must be available to work all shifts, weekends, and holidays based on business needs. 
Be ServSafe Certified currently or be able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
Be able to lift and carry 50 lbs
Be able to lift, bend, and stand as many as eight hours per day

Additional Info

Direct reports

Retail team members