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Onsite - Work onsite all of the time

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Between $53k and

$82k

Per Year

Position range in North Carolina $37k - $70k Per Year

Senior IT Service Desk Analyst Trillium Health Resources Occupation: Computer User Support Specialists

Location: Wilmington, NC - 28403 Positions available: 1

Job #: 12767632 Work At Home option: Not Specified

Posted: 4/12/2024 Updated: 4/15/2024 Expires: 6/11/2024

Source: NCWorks Online Site: NCWorks Online Agency Job ID: 2212

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Job Requirements

Job Properties

Job Description

Pay Plan Title: Senior IT Service Desk Analyst
Working Title: Senior IT Service Desk Analyst
FLSA Status: Exempt
Posting Salary Range: $53,560 - $82,921
Office Location: Office Based - Ahoskie, Greenville or Wilmington, NC

POSTING DETAILS:
Make an Impact
Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.
Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication - in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.
At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.
What We’re Looking For
Trillium Health Resources has a career opening for an IT Senior Service Desk Analyst to join our Information Technology team. This position is a technical lead position responsible for providing first, second, and third level support and guidance to other Service Desk Team members for all technology within the Trillium IT Operations deployed technical stack. The IT Senior Service Desk Analyst works directly with the Service Desk Manager to set daily work direction and communicate with other members of the Service Desk Team and functions as a backup to other IT Service Desk roles as needed.

On a typical day, you might:
Respond to Service Desk tickets.
Provide technical training to other IT Service Desk team members.
Coordinate with the IT Infrastructure Team when troubleshooting 3rd level issues to ensure a smooth transition during escalation.
Perform hardware and software upgrades.
Develop software images, testing patches, training end-users.
Deploy IT equipment.

Employee Benefits:
Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

Flexible Work Schedules. Remote work was a strong part of our culture prior to COVID-19, and currently, employees may work remotely 100% of the time, with an in-office option available for those who prefer that.
Paid Time Off (PTO) of 23 days per year, plus 10 paid holidays both in first year of employment
Health Insurance - no premium for employee coverage
NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to:
- https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
401k with 5% employer match & immediate vesting
Public Service Loan Forgiveness Qualifying Employer
Flexible Spending Accounts

Qualifications - Education/Experience:
High School diploma and three (3) years’ experience required in the following:

PC software and hardware installation and troubleshooting
TCP/IP Fundamentals
Windows Operating Systems Microsoft Office Products (Windows 10, MS Office 2019, or M365),
Endpoint security, protection, and best practices (virus scan anti-malware, software security updates, threat detection tools and security incident response).
Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements.

OR
Associate’s degree in Information Technology, Computer Science, Computer Engineering, Business, or similar disciplines and one (1) year experience required in the following:

PC software and hardware installation and troubleshooting
TCP/IP Fundamentals
Windows Operating Systems Microsoft Office Products (Windows 10, MS Office 2019, or M365),
Endpoint security, protection, and best practices (virus scan anti-malware, software security updates, threat detection tools and security incident response).
Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements.

OR
Equivalent combination of education/experience:
Preferred Experience (If Applicable):
Experience with one or more of the following preferred:

Advanced Mobile Device operations - Cell phone, tablets
Email concepts and troubleshooting
Video / teleconferencing equipment (Cisco Telepresence),
Basic home networking (Cable Modem, Wireless, Routers, DSL, WIFI)
Current cell phone technology and how to manage devices (Mobile Device Management MDM)
Cloud resources (Azure, AWS, Private Clouds, IAAS, SAAS, PAAS, or IdAAS)
ITIL V3 standards
IT systems security standards (HIPAA, NIST, CIS, CMMC, ISO, or COBIT)

License/Certification: Required: High School or Two year degrees required certification.
Preferred (If Applicable): One or more of CompTIA A+, CompTIA Network+, MCSA, MCSE, Red Hat or equivalent certifications will be accepted.
Must have a valid driver’s license
Must reside in North Carolina
Deadline for application: Wednesday, May 1, 2024 at 11:59 p.m.
To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

Employer Name
- Dates of service (month & year)
- Average number of hours worked per week
- Essential duties of the job as related to the position you’re applying for
Education
- Degree type
- Date degree was awarded
- Institution
Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.
Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.
The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.
Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

Employer Research

Trillium Health Resources
Is a Local Government employer with 20 locations
http://www.trilliumhealthresources.org

Company Profile:
Trillium Health Resources is a local governmental agency (LME/MCO) that manages mental health, substance use, and intellectual/developmental disability services in eastern North Carolina. We cover the following counties: Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Currituck, Dare, Gates, Halifax, Hertford, Hyde, Jones, Martin, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Tyrrell, and Washington. We are uniquely positioned to meet the distinct needs of the individuals and communities we serve, and our top focus is delivering the right services, in the right amount, at the right time. We know these populations and are deeply engrained in their counties. We know how to treat, support and serve them most effectively.

500-999 employees

Jobs from this Employer

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Location/Work Site Information

Address: 3809 SHIPYARD BLVD, Wilmington, NC 28403

Work At Home option:

Public Transportation Accessible:

Location/Work Site Industry (NAICS):

(93)

Cost of Living:

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Compensation and Hours

Salary Range: $53,560.00 - $82,921.00 Year DOE (Depends on Experience) Benefits Provided: 401K, Dental, Flexible Benefit Account, Holidays, Life Insurance, Medical, Retirement/Pension, Sick Leave, Vacation, Vision Other Benefits: conversionC Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular

Day Shift

Evening/Swing Shift

Night/Graveyard Shift

Rotating Shift

Split Shift

Flexible Shift

12AM

12PM

Hours per Week:
40

View what local employers are paying Computer User Support Specialists

Work Experience

Minimum Experience Required: 12 months

Education and Training

Minimum Education Level Required: High School Diploma or Equivalent

Required License/Certification: Required with High School and Two Year Degree

Related Education Opportunities

Skills Required

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Specialized Job Requirements

Test Requirement: No test required - Drug Testing/Screening,Reference Checks,Background Check

Driver's License Required: Yes, Operator License.

Minimum Age Requirement: 18. Reason for Age Requirement: Hours of Work.

Occupation Information

Occupation:

Computer User Support Specialists

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Jobs Available

This section shows the number of job openings advertised online in New Hanover County, NC for Computer User Support Specialists and for the related occupational group of Computer and Mathematical Occupations on May 16, 2024 (Jobs De-duplication Level 2).

This table contains Occupation, and Job Openings
Occupation	Job Openings
Computer User Support Specialists	8
Computer and Mathematical Occupations	41

Occupation is in National High Growth industry

There were 8 job openings advertised online in New Hanover County, NC for Computer User Support Specialists on May 16, 2024. There are also 41 job openings advertised online for the related occupation group of Computer and Mathematical Occupations in New Hanover County, NC on May 16, 2024.

Source: Online advertised jobs data

Career Ladder

Personal Requirements

Knowledge:

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Abilities:

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Work Styles:

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Nature of the Work

Importance:

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Work Activities:

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Tasks:

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Working Conditions:

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Tools and Technology Skills:

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