49 results for Desktop Support Analyst in New York, NY

Desktop Support Analyst We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Poughkeepsie, New York. In this role, you will provide hands-on technical support to ensure the smooth operation of hardware, software, and network systems. You will play a key part in diagnosing and resolving technical issues while delivering exceptional service to end-users. Responsibilities: • Provide comprehensive technical support for desktops, laptops, and mobile devices, including Apple and Android platforms. • Troubleshoot hardware and software issues across Dell and other computer systems. • Manage configurations and ensure system compatibility for Windows 10 environments. • Administer Active Directory for user account management and access control. • Perform backup and recovery operations to safeguard data integrity. • Support Cisco and Citrix technologies to maintain network and application stability. • Collaborate with team members to implement configuration management solutions. • Deliver timely and detail-oriented assistance to end-users, ensuring high levels of customer satisfaction. • Maintain accurate documentation of technical procedures and resolutions. • Stay updated on emerging technologies to continuously improve support services.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities• Provide comprehensive Level 1 and 2 desktop and software support to staff• Manage user and asset tasks effectively• Monitor work emails even after office hours to respond to any emergencies promptly• Participate actively in global IT projects to ensure seamless execution• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution• Maintain detailed documentation of all procedures and infrastructure• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks• Provide support via e-mail, phone, and in-person, escalating issues when necessary.

Desktop Support Analyst We are looking for a skilled Desktop Support Analyst to join our team in Maryknoll, New York. This Contract-to-permanent position offers an opportunity to work in a dynamic environment, providing technical support and troubleshooting for both hardware and software issues. The ideal candidate will combine technical expertise with excellent communication and customer service skills to ensure efficient problem resolution and user satisfaction. Responsibilities: • Provide technical support for Windows PCs, Apple Macs, and a variety of operating systems, including Windows and operating systems. • Troubleshoot and resolve hardware and software issues for end-users, including printers and frequently used applications. • Assist with the setup, configuration, and maintenance of computer hardware, networking basics, and backup technologies. • Support Microsoft Office 365 and other commonly utilized PC and Mac applications. • Respond promptly to customer inquiries, ensuring satisfaction by attentively listening and addressing concerns. • Walk customers through technical problem-solving steps with patience and clarity. • Collaborate with team members to diagnose and resolve complex technical issues while sharing knowledge and feedback. • Maintain accurate documentation of technical issues and resolutions within configuration management systems. • Stay updated on emerging technologies and continuously enhance technical skills to improve support services.

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Desktop Support Analyst We are looking for an experienced Desktop Support Analyst to join our team in New York, New York. This long-term contract position offers the opportunity to provide technical expertise and troubleshooting assistance in a detail-oriented services environment. The ideal candidate will have strong communication skills and the ability to manage multiple tasks effectively. Responsibilities: • Provide deskside support to resolve hardware and software issues for end-users. • Troubleshoot and configure systems, including Windows 8 and 10 Pro operating systems and Mac computers. • Deploy and manage computer hardware and software efficiently, ensuring minimal downtime. • Utilize Active Directory to manage user accounts and permissions. • Offer emergency technical support and address critical system issues promptly. • Collaborate with the helpdesk call center to ensure seamless communication and resolution of technical problems. • Implement configuration management practices to maintain system integrity. • Work with Citrix and Dell technologies to support enterprise-level systems. • Assist in deploying updates and maintaining EO/IR systems. • Deliver training and guidance to users on Microsoft Office applications.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

Desktop Support Analyst Required Skills and Experience • Minimum of 3 years of experience in a help desk or technical support role. • Strong leadership skills and the ability to work independently. • Proficiency with MSP tools and platforms. • Solid experience with Microsoft Windows, Active Directory, and Office 365. • Solid experience scripting with PowerShell • Strong understanding of networking concepts and troubleshooting. • Excellent written and verbal communication skills. Preferred Skills • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. • Prior experience in a Managed Service Provider (MSP) environment.

Lead Help Desk Analyst We are looking for an experienced Lead Help Desk Analyst to oversee and enhance the skills of the Desktop Support team in Maryknoll, New York. This role requires a technically proficient individual who can mentor team members, resolve complex technical issues, and ensure efficient operation of desktop support services. The position also involves managing help desk-related projects and providing top-notch technical assistance to users across various locations. Responsibilities: • Guide and mentor Desktop Support team members to enhance their technical skills and overall performance. • Respond to and resolve user-reported issues, requests, and escalated support tickets in a timely manner. • Serve as the primary escalation point for complex technical problems encountered by team members. • Manage and execute projects within the scope of the Desktop Support team's responsibilities. • Provide technical assistance for desktop hardware and software to users in-office, remote, and home-based settings. • Diagnose and troubleshoot application issues, including viruses, hard disk diagnostics, file repair, and data encryption. • Collaborate with external technology vendors and consultants to address support needs. • Maintain accurate documentation of issue resolutions, ensuring clarity and detail for future reference. • Track and resolve security incidents, ensuring compliance with organizational standards. • Manage inventory assignments for employees using the inventory program to maintain accountability.

Help Desk Analyst We are looking for a skilled Help Desk Analyst to join our team on a contract basis in New York, New York. In this role, you will provide essential IT support, assist with onboarding processes for new team members, and ensure seamless technical operations for a dynamic team. This is a great opportunity to work in a fast-paced environment, supporting a diverse range of technologies and users. Responsibilities: • Provide comprehensive IT support to a team of approximately 120 users, addressing technical issues and ensuring system functionality. • Facilitate onboarding processes for new team members by setting up accounts, hardware, and software configurations. • Offer technical assistance to executives and participate in support-related meetings to address their specific needs. • Manage and troubleshoot Windows 10 systems and utilize ticketing systems such as ServiceNow to resolve user issues. • Use remote support tools like RealVNC, Bomgar, or similar technologies to assist users with technical problems. • Handle network-related tasks, including basic troubleshooting and connectivity support. • Support and maintain various devices, including Apple and Android devices, ensuring optimal performance. • Configure and deploy hardware and software, including Active Directory and other Microsoft technologies. • Provide support for Cisco and Citrix technologies to enhance system efficiency and user experience.

Help Desk Analyst We are looking for a skilled Help Desk Analyst to provide exceptional technical support to both corporate office staff and remote team members. This is a long-term contract position based in New York, New York, within the dynamic Real Estate & Property industry. The ideal candidate will excel in troubleshooting, configuring diverse technologies, and delivering top-tier service to end-users. Responsibilities: • Respond promptly to technical support requests, ensuring timely resolution for both corporate office and remote users. • Troubleshoot and resolve issues related to hardware, software, and network connectivity. • Utilize tools like ConnectWise Automate for remote support and access. • Manage and support devices across multiple platforms, including Apple, Android, and Windows. • Configure and maintain computer hardware, ensuring optimal performance and reliability. • Administer and troubleshoot Active Directory accounts, group policies, and permissions. • Deploy and manage Cisco and Citrix technologies to support network and application needs. • Provide guidance and training to end-users on best practices for using technology effectively. • Collaborate with IT teams to implement and maintain configuration management processes.

Help Desk Analyst We are looking for a skilled Help Desk Analyst to join our team on a contract basis. In this role, you will provide technical support and troubleshoot issues related to both Mac and Windows operating systems, as well as various software applications. This position is based in New York, New York. Responsibilities: • Deliver technical assistance for O365 applications, including Teams and Outlook, ensuring seamless functionality for end users. • Provide support and troubleshooting for Mac and Windows operating systems, with a focus on resolving hardware and software-related issues. • Assist with the deployment, configuration, and management of Apple devices and other computer hardware. • Utilize Active Directory for user account management, password resets, and access control. • Set up and maintain Citrix and Cisco technologies to ensure secure and reliable connectivity. • Support Android devices, including troubleshooting and configuration tasks. • Collaborate with team members to identify and resolve technical issues efficiently. • Manage and implement configuration changes to optimize system performance. • Conduct hardware and software deployments as needed, ensuring proper installation and functionality.

Junior Support Services Technician We are looking for a dedicated entry-level Support Services Technician to provide exceptional technical support to our Information Technology user community, including faculty, staff, students, and guests. Based in Brooklyn, New York, this role involves maintaining and supporting desktop computers, peripherals, multimedia systems, and various instructional technologies. Candidates should be flexible and adaptable to accommodate changes in schedules, staffing, and other operational needs. Responsibilities: • Respond promptly and professionally to technical support requests submitted through the service desk system. • Document and track user issues, events, and resolutions accurately within the support services ticketing system. • Configure, maintain, and troubleshoot desktop computers, laptops, and related peripherals for end users. • Provide technical assistance for multimedia and instructional technology, including setup and maintenance. • Assist with software installations, updates, and troubleshooting for both Mac OS and Windows environments. • Support users with Microsoft Office 365 applications, ensuring optimal functionality. • Manage and deploy system updates and applications using tools such as Microsoft SCCM and KACE. • Offer guidance and training to users on IT equipment and software to enhance their technical proficiency. • Monitor service desk queues to ensure timely resolution of assigned tasks. • Collaborate with team members to improve overall technical support processes and user satisfaction.

Help Desk Analyst We are looking for a dedicated Help Desk Analyst to join our Information Technology team in Princeton, New Jersey. In this role, you will be the first point of contact for resolving technical issues, ensuring smooth operations across office and retail locations. The ideal candidate brings a proactive approach to troubleshooting, excellent communication skills, and a passion for delivering top-notch technical support. Responsibilities: • Manage user accounts, permissions, and group policies using Active Directory and Microsoft 365. • Document support activities and develop user-friendly guides to enhance the knowledge base. • Deploy and configure hardware and software across office and retail environments. • Escalate unresolved technical issues to specialized teams and ensure timely resolution. • Collaborate with system and network administrators on infrastructure and security initiatives. • Provide remote and occasional onsite troubleshooting support, with reimbursed travel as needed. • Maintain effective communication with users to ensure satisfaction and clarity during issue resolution. • Assist in the management of endpoint devices, including configuration and updates. • Monitor and respond to help desk tickets promptly, ensuring minimal disruption to operations.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Analyst • Act as the first line of contact for customers seeking technical assistance via phone, email, or ticketing system, and confirm all necessary information is obtained to resolve customer issues promptly.• Conduct remote troubleshooting using diagnostic techniques and relevant questions.• Document and maintain daily records of data communication transactions, issues, remedial actions taken, installation activities, and log requests and resolutions.• Utilize departmental policies to evaluate if a customer issue can be resolved immediately or if it necessitates escalation.• Monitor trends in requests and communicate with the internal team as appropriate.• Redirect inquiries and requests to other staff or help sources as suitable.• Maintain logs of all account and access-related requests for auditing purposes.• Forge and maintain positive relationships with all internal and external associates.• Provide general IT support, specifically Microsoft Active Directory and Windows.• Display a customer service mindset, and a helpful personality in all interactions

Senior IT Analyst We are looking for an experienced Senior IT Analyst to join our team in New York, New York. In this role, you will oversee the efficient delivery of technical support services while ensuring the smooth operation of IT infrastructure and systems. The ideal candidate will have a strong background in managing enterprise software, hardware, and network components, as well as leading IT projects to successful implementation. Responsibilities: • Supervise the daily operations of the IT Service Desk, ensuring efficient workload distribution and maintaining high service standards. • Provide leadership and guidance to IT Support Analysts, fostering a collaborative and productive team environment. • Manage and resolve issues related to enterprise software, custom web applications, and desktop hardware. • Oversee the setup, configuration, and installation of network devices, including switches, routers, and access points. • Maintain network segmentation using VLANs to ensure compliance with organizational standards. • Lead the diagnosis, troubleshooting, and resolution of technical issues for end-users, ensuring timely and effective support. • Supervise the deployment and maintenance of user devices, software, and classroom audio/video systems. • Manage IT service requests and calls through a ticketing system, ensuring all tasks are documented and resolved efficiently. • Ensure adherence to organizational policies and best practices in all technology-related activities. • Take a lead role in global IT projects, from planning to implementation, ensuring adherence to best practices.

Help Desk Engineer (Access Control / Video Surveillance) We’re seeking a skilled and solutions-oriented Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional technical support to our clients, resolving complex issues, and contributing to the success of customer projects. Key Responsibilities: <ul><li>Manage support tickets from initiation through resolution, ensuring compliance with service-level agreements (SLAs) and delivering timely, accurate results.</li><li>Provide technical support through phone, email, and ticketing systems, including answering inbound calls via Interactive Voice Response (IVR) systems when needed.</li><li>Collaborate on customer projects, including system deployments, upgrades, and migrations, while ensuring organizational goals are met.</li><li>Diagnose and troubleshoot the following systems:</li></ul> <ul><li>Access Control Systems: Support both on-premises and cloud-based solutions.</li><li>Video Surveillance Systems: Address issues with both on-premises and cloud-enabled configurations.</li><li>VoIP Phone Systems: Troubleshoot platforms such as Mitel, Zoom, and Avaya across on-premises and cloud-based setups.</li><li>Data Networking: Maintain and support switches, routers, and structured cabling solutions.</li><li>Wireless Networking: Configure secure wireless networks and address connectivity issues.</li><li>Paging Systems, Bell, and Clock Controllers: Handle installation, maintenance, and problem resolution.</li><li>Firewall and Network Security: Configure and support perimeter security devices to enhance network safety.</li></ul> <ul><li>Collaborate with internal teams to document, escalate, and resolve complex technical issues effectively.</li><li>Maintain accurate and up-to-date documentation for customer environments and support processes.</li></ul>

IT Operations Analyst We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team. Responsibilities: • Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network. • Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture. • Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively. • Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated. • Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues. • Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365. • Exhibit experience with Active Directory (Azure AD). • Show passion and obsession for delivering the highest levels of quality customer service. • Communicate technical concepts successfully to non-technical people.

Technical Support Manager We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background. Responsibilities:• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.• Collaborate with global teams to provide after-hours support for critical customer needs when required.• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.• Deliver technical expertise to support ongoing projects and initiatives as needed.

Help Desk Analyst Profile – Roles and Responsibilities 1. Ensuring all the calls are reported to ServiceDesk and are resolved as per the SLAs . 2. Audit Compliance: Making sure all hardware within the company is under audit compliance. If system is moving out of company network permanently it needs to be completely formatted (kill disk). Coordinating with Managers + Supervisors to ensure audit compliance is met in VAC. 3. Escalate IT issues to the IT Manager where-ever necessary. 4. Diagnoses and resolve technical issues. 5. Setting up and configuring new laptops and desktops. 6. Install authorized company software to laptops and desktops. 7. Ensuring security and upgrades are applied and kept up to date on desktops and Laptops. 8. Fault-finding to laptops, printers, desktops and other IT hardware. 9. Reporting faults and maintaining logs on desktops and laptops. 10. Completing internal user moves including phones. 11. Patching of network and phones. 12. Ensuring all logs for equipment and users are maintained. 13. Creating purchase requisitions for IT hardware/software. 14. Ensuring all software purchased licensing is recorded and maintained. . 15. Setting up new users and disabling expired accounts in accordance with HR Requirements. 16. Ensuring that a high level of customer service and support is provided to all internal and external customers. 17. Prepare documents and maintain IT inventory and asset log for IT Hardware and software. 18. Perform basic administrative support duties as required to meet specific operational Objectives. 19. Perform miscellaneous job-related duties as assigned by the IT Manager . 20. Work extra hours to meet deadlines, as required and where reasonable . 21. Provide assistance as required to the IT Manager . 22. Provide assistance and support to colleagues in IT-related matters . 23. Judicious use of natural resources . 24. Shall adhere to the environment health and safety policy/objectives and guidelines of the organization. Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude) Education: Minimum: Bachelor’s in computers science or Equivalent Additional: ITIL/ CompTIA A+/ MTA/ MCSE/CCNA/ Experience: • Min 2 - 5 years of work experience in the field of IT. • Working/Hands-on experience of MS Office/Office 365 products. • Working/Hands-on experience of MS Windows Operating systems and Mac (recommended). • Experience of working as Support Engineer(any). • Working experience on LAN and WAN Networks. • Commercial Network experience (basic knowledge of Firewall, ADSL/DSL routers and switches). • Logical understanding of general IT system and setup is mandatory. • Complete understanding on Types of Networks available ( Fibre, DSL, Copper, MWAN, 5G/4G etc.. • Knowledge & Key Skills: • Interpersonal Skills. • Self-Motivated and Self Directed. • Ability to multi task. • Ability to innovate and enhance procedures and methods to increase productivity and cost effectiveness. • Problem-solving. • In-depth knowledge and understanding of systems and processes. • Time Management. • Planning, Organizing, Motivating, Directing and Controlling. • Good Business acumen, contacts and etiquette. • People management skills

UKG Tech Analyst Primary role is to assist and provide technical support to affiliate sites. In addition to assisting in the implementation of new affiliates and upgrades of new releases relative to UKG Time and Attendance and Advanced Scheduler related modules. The person holding this position is viewed as a subject-matter expert. In addition, is responsible to supporting other peripheral interacting applications. He/she is responsible for identifying issues, debugging & providing necessary customizations to applications to support business needs. Essential Functions <ul><li>Technical and Development lead for projects, tasks and production issues.</li><li>Coordinate and work with other third party staff, implementation as well as UKG partners, senior functional analysts in the team and Business analysts as well.</li><li>Provide technical analysis to design application solutions based on functional specifications that will meet identified business functions.</li><li>Program and implement applications/services that meet all design specifications and business functional needs.</li><li>Provide work effort estimates for development and unit testing work related to projects, conversions, interfaces etc.</li><li>Provide day-to-day oversight regarding the development and execution of the interfaces, conversion, archiving and security initiatives</li><li>Assist and mentor other junior technical analysts in the team.</li><li>Deliver effective solutions on time, within budget and in adherence to development and quality standards.</li><li>Complying with the system development life cycle (SDLC) and project management life cycle methodologies by participating in scope assessment, risk and cost analysis.</li><li>Develop technical specifications and modification documentation.</li><li>Coordinate technical support resources (e.g., network infrastructure, hardware, etc.) as defined by supervisor.</li><li>Facilitate appropriate knowledge transfer within the EBIS team as well as business teams.</li><li>Develop and execute test plans and scripts.</li><li>Implement and test configuration changes as directed, write queries and execute SQL scripts.</li><li>Assist in trouble-shooting and resolving customer production issues related tickets and reported application issues.</li><li>Assist in providing on-call support.</li><li>Support the implementation, deployment, and transition to the production system.</li></ul>

UKG Functional Analyst Member of the Enterprise Business Information Systems Group, specializing in Time and Attendance, Advanced Scheduler, Mobile applications. Required to provide integration support for HCM and other enterprise applications. Provide functional production support to affiliates sites; assist in the implementations of new affiliates, and to assists with upgrades of new releases and other system technical functions.Time and Labor Management Application: <ul><li>Understand the functional capabilities of the applications and supporting infrastructure.</li><li>Work with Business owners to understand business priorities and support the configuration of software to enable supporting processes.</li><li>Work with Payroll Managers to enable key processes leveraging standard application capabilities and configuration.</li><li>Understand and document data model to facilitate analytics.</li><li>Manage and maintain key data elements for the effective use of applications in a secure and highly available architecture.</li><li>Develop and communicate a technical vision to address short term and long term solutions</li><li>Follows IT/departmental standards, procedures, and project documentation requirements</li><li>Analyzes the requirements for programs and define the overall structure</li><li>Provides assistance to other staff members on selected functional and technical issues</li><li>Responsible for the analysis of systems with a focus on internal/external specifications, configurations, testing and documentation</li><li>Provides strategic and operational expertise to business owners and stakeholders to ensure seamless and accurate payroll management.</li><li> </li></ul>Staffing, Scheduling Tools & Clocks <ul><li>Accesses Staff scheduling system to help troubleshoot payroll processing or integrations issues and advises add entries both systems on tables.</li><li>Effectively troubleshoots replicates and develops workarounds for client issues.</li><li>Mentors and trains Sites Field Support associates that take part in Technical support rotations to ensure successful integration into the role.</li><li>Work closely with UKG Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.</li><li>Monitors system testing during conversion ensuring accuracy.</li><li>Identifies needs and delivers professional consulting services (potentially fee-based) to client including one or more of the following: Creates complex custom reports, provide Integration support.</li><li>Customizes UKG apps/services or modules to meet users needs by understanding the internal business needs, the resource then makes recommendations and provides solutions to meet these needs.</li><li>Consults with UKG to develop customized training to meet user s needs.</li><li>Ensure timely closure of helpdesk tickets related to UKG system.</li><li>Monitor the software application, document and analyze problems.</li><li>Review the applicable governing regulations (HIPAA, PCI-DSS) to ensure proper program support and maintain documentation for regulatory compliance.</li><li>Troubleshoot, and resolve any reported problems, enable best practices and maintain system documentation.</li></ul>

PeopleSoft Functional Analyst The PeopleSoft Functional Analyst provides functional application expertise for various PeopleSoft Modules. This position will provide leadership for reviewing business requirements for data conversion solution designs to ensure that cross-functional teams fully understand the impact of decisions made during requirements gathering. The Senior PeopleSoft Functional Analyst will gather and document requirements, confirm setup and configuration, review technical specifications, and may conduct and facilitate design sessions. <ul><li>Must understand functional processes and business rules related to the modules being supported.</li><li>Participate in requirements analysis sessions and develop design specifications for each module they support. </li><li>Understands and maintains knowledge of the system design and build to aid in development of new technologies and solutions. Creates robust Business and Functional documentation to support Technical design, system/user testing and implementations.</li><li>Act as a liaison between functional and technical conversion teams. </li><li>Assist the testing team to execute test scripts that thoroughly exercise the conversion.</li><li>Perform application troubleshooting and problem solving related to conversion.</li><li> Must be able to handle multiple activities simultaneously, be able to prioritize effectively, and meet overlapping deadlines.</li><li>Must be able to recommend process improvements based upon industry standard in addition to resolving integrated process issues, especially related to conversion.</li><li>Identify, resolve and escalate project issues (when necessary) in a reasonable period of time.</li><li>Develop clear and concise documentation that facilitates repeatable migration of the applications or processes.</li><li>Schedules and prioritizes with limited input and utilizes project management processes to maintain schedules and deadlines.</li><li> Encourages knowledge sharing among peers and business partners. Actively promotes informal mentor-ships within the team. Maintains visibility to group strategic roadmaps. </li><li>Encourages the creation of system documentation to support the goal of becoming a learning organization.</li><li>Understand PeopleSoft GL Chart Field Combination rules and can build rules based on different chart field combinations.</li><li>Able to reconcile GL data with other PeopleSoft subsystem (Accounts Payable, Purchasing, Asset management etc.)</li><li>Work extensively on merging different health care systems and consolidating them into one integrated system in PeopleSoft. Involve in data mapping, designing the accounting structure, consolidating data and designing financial reports.</li><li>Able to write query to quickly produce data to business/Skate holders and auditors based on the requirements.</li><li>Lead the development of interfaces from various systems to Peoplesoft and Peoplesoft to other system. Making Sure Chart field rules are applied during the interface design to minimize errors.</li><li>Support day to day production issues: troubleshooting, hands - on user support, analysis and recommendation of new processes, process reengineering, process tuning, change management etc.</li></ul>

Product Support Specialist <ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul>

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